Solutions Engineer
US$100,000 – US$135,000 / yr base salary
Posted 9 Oct 2026
Advertised as “Associate Solutions Engineer | Housing”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 1–3 yrs
- Management level
- Individual contributor
- Employment
- On-Site
- Contract
- Full-time
| Base salary | US$100,000 – US$135,000 / yr |
|---|
Field of studyComputer Science (or related)
Study levelBachelor's
About EliseAI
At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.
By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.
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Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place.
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Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork.
With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $350 million funding round at a $4 billion valuation led by Andreessen Horowitz (a16z) and Bessemer Venture Partners to accelerate this mission.
About The Role
EliseAI’s Technical Solutions & Support team are subject matter experts responsible for solving issues and answering questions for our customers. Our Solutions & Support team members possess in-depth system knowledge on our individual client configurations and systems and configuration data access. The team works with other internal teams to troubleshoot customer issues and ensure the best possible customer experience.
Key Responsibilities
Deeply understand our systems, customers, and how they work best together:
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How we onboard clients and translate their preferences into our system’s settings.
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How our integrations work with client email, calendar, CRM, and property management systems.
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How our clients’ businesses work and how issues they report impact their operations.
Provide excellent, customer-obsessed support to our clients:
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Quickly, clearly, and professionally communicate with clients to understand their issues, reproduction steps, and the business impact they’re causing.
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Resolve issues by providing empathetic, over-the-top, extra-mile customer service.
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Prioritize your time according to the issue's impact on our clients’ businesses.