Client Success Director
US$160,000 – US$200,000 / yr base salary
Posted 1 Oct 2026
Advertised as “Director of Client Success”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 5+ yrs
- Management level
- Individual contributor
- Employment
- Remote
- Contract
- Full-time
| Base salary | US$160,000 – US$200,000 / yr |
|---|
Study levelBachelor's
Field of studyBusiness, Healthcare (or related)
Study levelMaster's
Director, Client Success
Function: Client Success
Employment Type: Full-Time
Level: Director
Reports To: SVP, Client Success
Key Collaborators: Strategy & Analytics, Product, Operations, Commercial Leadership
Primary Focus: Retention, Expansion, Cross-sell
Ideal Background: Pharma patient services or reimbursement hub experience, plus client success experience
Position Overview
The Role
PHIL is seeking a Director of Client Success who will serve as the primary strategic partner for a portfolio of pharmaceutical manufacturer clients. This is fundamentally a relationship and growth role, not an operational support role. The Director will own client retention, drive program expansion, and identify cross-sell opportunities within client organizations.
The Director operates as the internal quarterback for every client engagement. While PHIL’s Strategy & Analytics, Product, and Operations teams will regularly appear in client conversations as subject matter experts, this role is responsible for orchestrating those interactions, ensuring continuity of the client relationship, and translating client priorities into coordinated action across PHIL’s organization.
This role is the client’s advocate inside PHIL and PHIL’s most important voice in the client relationship. The Director must be equally credible with a VP of Market Access and a field sales trainer, and must be able to move fluidly between strategic conversations and operational follow-through.
Core Responsibilities
1. Retention: Deepening Client Conviction
Build and sustain deep, multi-level relationships across each client organization, from day-to-day program contacts through VP and SVP-level commercial and market access leadership. Ensure clients maintain strong conviction in the value PHIL delivers, with every engagement reinforcing that PHIL is a strategic partner.
What you will do:
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Own the overall health and satisfaction of each assigned account; be the first to know when something is at risk and the first to act on it
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Lead Quarterly Business Reviews end-to-end, coordinating PHIL’s Strategy & Analytics and Product leads as SMEs while owning the room, the commercial narrative, and the follow-through