Account Manager
Posted 13 Oct 2026
Advertised as “Account Manager, Associate”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 1+ yrs
- Management level
- Individual contributor
- Employment
- On-Site
- Contract
- Full-time
- Visa sponsorship
- Not offered
No salary listed for this role.
About the Role
Own and grow a portfolio of B2B SaaS customers using an AI-powered phone assistant. You will work with Customer Success, Product, and Marketing to improve adoption, demonstrate customer value, and drive account growth.
What You'll Do
-
Act as the primary contact for assigned customers throughout their lifecycle.
-
Run account reviews and discovery conversations to identify new use cases and expansion opportunities.
-
Analyze product usage and explain how AI automation can improve customer processes.
-
Own expansion revenue, including upgrades, add-ons, and renewals, against monthly and quarterly targets.
-
Support onboarding and ongoing adoption to strengthen retention.
-
Share structured customer and market feedback with Product and go-to-market teams.
-
Maintain accurate CRM records, forecasts, and pipeline, and conduct regular customer touchpoints and business reviews.
-
Coordinate account plans with Customer Success, Product, and Marketing, and help develop the account growth approach.
What We're Looking For
-
At least one year of experience in B2B SaaS sales, account management, or customer success.
-
Experience with upsells, renewals, or expansion revenue in existing accounts.
-
Strong product and technical understanding, with an interest in AI and machine learning.
-
Native-level German and confidence leading customer calls, reviews, and demos.
-
A structured, customer-focused approach and a sense of ownership; startup or scale-up experience is a plus.
Compensation & Benefits
OTE is €65,000 to €95,000 annually, comprising fixed salary and uncapped commission. Visa sponsorship is not available.
Location
On-site in Vienna, Austria, with hybrid work possible.