Strategy & Operations Manager (Logistics/Physical Goods)

🌍 About Outpost

Global expansion is broken. Without a local entity, conversion rates fall, costs rise, and compliance gets messy. Outpost fixes it.

Selling internationally is a maze of tax, payments, and operational friction. Most brands avoid it or expand slowly and expensively.

Outpost is your modular back office for global commerce.

We started with digital goods: tax compliance, merchant of record, liability transfer. Now we're building the infrastructure for physical goods cross-border commerce including customs duties, landed cost calculation, DDP/DAP routing, import VAT, and clearance operations.

Sell anything, anywhere. Without compromise.

🧠 The Role

This is an Operations role for someone who deeply understands what happens when physical goods cross borders.

You know the difference between customs, duties, tariffs, and import VAT. You understand why HS classification is hard at scale. You've seen what actually goes wrong at clearance. You know when DDP beats DAP on unit economics.

You'll work directly with the CEO to scale Outpost's physical goods capability. We've built the foundation; now we need someone to take it further. That means solving the hard problems: landed cost accuracy at checkout, HS classification at scale, DDP routing logic, carrier/broker orchestration, and merchant onboarding. You'll also work across the business (GTM, product, partnerships) because that's how early-stage companies work.

We want someone who's lived this problem, ideally at a cross-border platform, e-commerce merchant, or logistics company.

🧗 What You'll Get

Yes, the work is intense. But in return, you'll get the chance to build category-defining infrastructure from scratch.

Cross-border e-commerce is a massive market with broken tooling. You'll shape how physical goods infrastructure gets built at Outpost, not just operate someone else's system.

🧩 What You'll Do

Landed Cost & Checkout

• Build the systems that calculate duties, tariffs, and import taxes accurately at checkout

• Solve HS classification at scale and get the right codes for merchant product catalogs

• Ensure landed cost accuracy so DDP doesn't bleed margin or surprise customers

DDP/DAP Strategy