Customer Service Supervisor
US$70,000 – US$80,000 / yr base salary
Posted 24 Sep 2026
Advertised as “Supervisor, Customer Service 7.0”
BranchFactor Summary
The original posting with the fluff stripped out
- Level
- 7.0
- Expected experience
- 2+ yrs
- Management level
- People management
- Contract
- Full-time
| Base salary | US$70,000 – US$80,000 / yr |
|---|
Study levelCertificate
Study levelBachelor's
DSV – Global Transport and Logistics
At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.
Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.
As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.
Visit dsv.com and follow us on LinkedIn and Facebook.
Location: USA - Lancaster, Lyndon B Johnson Fwy
Division: Solutions
Job Posting Title: Supervisor, Customer Service 7.0
Time Type: Full Time
POSITION SUMMARY
The Customer Service Supervisor is responsible for the day-to-day activities of the customer service department. The supervisor is responsible for training CSRs of the daily operations for the customer service group. The Customer Service supervisor must have a solid understanding of manufacturing, planning, and transportation.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Develops and maintains positive customer relationships
- Communicates effectively with customers, vendors and team members
- Provides overall responsibility for ensuring accurate data capture and system entry
- Proactively utilizes data and problem solving skills to resolve internal team, customer service and vendor issues
- Continually looks for internal and customer process improvement processes
- Develops and promotes a team environment
- Responsible for all aspects of personnel management including associate performance feedback, training, management, mentoring and progression development
- Assists with implementation and testing of new account start ups
- Provides support to teams located at customer sites
- Supports presentations for new customer sales, implementations and customer visits
- Presents data and findings in front of the Customer
- Reviews, updates and maintains standard operating procedures (SOP’s)
- Meets or exceeds all team KPI’s for Customer Service