Database Administration Engineer

We are seeking a talented individual to join our Application Management System team at Marsh People and Investments, a Marsh business. This role will be based in Gurugram/Noida/Pune. This is a hybrid role that has a requirement of working at least three days a week in the office.

The Databricks Platform Support Engineer (L2) supports the reliability, performance, and security of Marsh’s Databricks analytics platform across AWS and Azure, including Unity Catalog governance. This role provides day-to-day operational support for Databricks workspaces and compute, resolves incidents and service requests, assists with standard changes and upgrades, and partners with Cloud and Data Engineering teams to deliver a stable, compliant, and cost-effective platform.

What can you expect:

The Databricks Platform Support Engineer (L2) supports the reliability, performance, and security of Marsh’s Databricks analytics platform across AWS and Azure, including Unity Catalog governance. This role provides day-to-day operational support for Databricks workspaces and compute, resolves incidents and service requests, assists with standard changes and upgrades, and partners with Cloud and Data Engineering teams to deliver a stable, compliant, and cost-effective platform.

We will count on you to:

• Daily operations responsibilities include following items/activities:
• Provide Level 2 support for Databricks workspaces, clusters, jobs/workflows, pools, libraries, runtime versions, and configurations across dev/test/prod.
• Monitor platform health and job execution; respond to alerts and production issues within defined SLAs.
• Troubleshoot common operational issues (cluster start failures, job failures, library conflicts, connectivity errors, quota/limit constraints, permission issues).
• Escalate complex issues to L3/engineering/vendor with complete diagnostics, logs, and reproduction steps.
• Support Unity Catalog operations
• Handle incidents, service requests, and problems through ITSM processes; maintain accurate ticket notes and customer communications.
• Contribute to Root Cause Analysis (RCA), corrective/preventive actions, and continuous improvement.
• Perform standard changes (runtime upgrades, library updates, cluster policy changes, UC permission updates) using change control and validation procedures.
• Maintain and update runbooks/SOPs, onboarding guides, and troubleshooting knowledge articles.
• Familiar with features like Open Share
• Participate in on-call rotation and/or shift coverage for production workloads..