Mortgage Records Management Specialist

To assist Supervisor to plan, control and monitor daily operations including coordinating team schedules. Oversees production (Daily/Monthly), quality control and assists with coaching and counseling employees. To manage critical mortgage loan documents while also ensuring their accuracy, quality and integrity. To review Notes for accuracy in order to validate salability of the loan. To ensure the quality, accuracy and speed of documents processed; compliance with applicable investor, state, and federal guidelines; processing members’ and internal partners request for documentation (Paid in full, release of Satisfactions, etc.). This position does not directly supervise employees but supervises the production flow of Mortgage Records Mgmt Specialists. May act as supervisor in the incumbent's absence.

Responsibilities

• Assists Supervisor with MERS/eVault, Paid in Full loans monitoring, re-class Pools tracking, audit support, and reconciliations
• Supports Mortgage and Equity Servicing management to ensure processes and procedures are consistent and in alignment with department/organizational objectives
  Provides Mortgage Records, including Lien Release, consulting and expert advice to employees and all levels of management
• Oversee third party vendors performance for accuracy and timely, accurate processing
  Assist in supervising the review, analysis, storage, distribution of mortgage and equity documents post closing
• Act as a liaison to other areas of the organization with whom Mortgage Records interacts to resolve issues 
• Assist with MERS/eVault oversight
• eNote destruction requests  
• eVault clean-up 
• Daily MERS PIF check
• Loan registeration
• Assist with Paid in Full oversight
• Daily check of OFFSTG and LR001 lists to ensure defaulted loans/active loans are not being sent out
• Management of offsite (Paxton) shipments (inbound/outbound)are going out in a timely fashion, avoiding build-up in vault
• Processing incoming PIF documents in a timely fashion according to state regulations
• Serve as Subject matter expert to determine whether Notes conform to guidelines and requirements and resolve issues if they do not - Advanced scope
• Manage Awaiting Assignment loan queue
• Assist in supervising Re-class Pools tracking 
• Audit Support (PWC, Desk, FHLB, GNMA, etc.)
• Perform reconciliations (Logging, MDIS, MERS, HUD-11708, etc.)
• Answer complex inquiries to include escalations from members, attorneys, title companies and other financial institutions via phone or other media (e.g. eMessages, Fax, OLC, Secure Document Upload, etc.)
• Coordinate daily production assignments for Level I, II and III's; monitor daily dashboard reports
• Monitor and respond to various queues/queries via email and/or phone
• Review and validate indexing accuracy such as document type, number of pages, for incoming imaged documents in the Worklist queues
• Research, analyze and validate documentation for paid in full mortgage loans are processed and recorded in accordance to applicable Federal, State and NFCU regulations and requirements
• Research, analyze and resolve lien release requests and discrepancies from third parties and internal departments
• Research, analyze and respond to correspondence from members, attorneys, title companies and other financial institutions regarding lien release and requests for critical documents
• Interact with members, internal business partners and outside contacts to resolve discrepancies, problems and issues

Qualifications

• Resourceful and critical thinker
• Advanced ability to work effectively and efficiently with automated systems
• Advanced knowledge of Mortgage and Equity Servicing Support
• Advanced knowledge of financial institution and lending practices, principles and regulations
• Advanced knowledge of Navy Federal financial and credit transaction documentation processes
• Advanced knowledge applicable NCUA and federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings and checking accounts
• Significant experience in member/customer service operations to include understanding of effective member/customer service philosophy
• Advanced experience in responding effectively to highly sensitive, complex and/or urgent member/customer requests
• Advanced knowledge of common file classification conventions (including, but not limited to, alphabetic, numeric, geographic, and subject-based filing systems)
• Advanced ability to manage daily, weekly and monthly workflow
• Significant ability in preparing for audits
• Experience in the mortgage lending industry, preferably with good understanding of Post Settlement/ Servicing operations
• Advanced skill collaborating with various external and internal technical and/or functional contacts
• Advanced organizational, planning and time management skills 
• Advanced research, analytical and problem-solving skills
• Advanced skill in managing multiple priorities independently and/or in a team environment to achieve goals
• Advanced skill exercising initiative and using good judgment to make sound decisions
• Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
• Advanced skill maintaining accuracy with attention to detail and meeting deadlines
• Advanced verbal and written communication skills and experience composing routine written communication
• Advanced word processing and spreadsheet software skills
• Advanced skill guiding and training less experienced staff
• Advanced knowledge of Navy Federal’s functions, philosophy, operations and organizational objectives

Desired Qualifications

• Bachelor degree or higher in Business Administration, Records and Archive
• Ability to obtain notary public license

Additional Information

Hours:

• Monday - Friday, 8:00AM - 4:30PM

Location:

• 820 Follin Lane, Vienna, VA 22180

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• FORTUNE 100 Best Companies to Work For® 2025
• Yello and WayUp Top 100 Internship Programs
• Computerworld® Best Places to Work in IT
• Newsweek Most Loved Workplaces
• 2025 PEOPLE® Companies That Care
• Newsweek Most Trustworthy Companies in America
• Military Times 2025 Best for Vets Employers
• Best Companies for Latinos to Work for 2025
• Forbes® 2025 America’s Best Large Employers
• Forbes® 2025 America's Best Employers for New Grads
• Forbes® 2025 America's Best Employers for Tech Workers
• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence 
• Military.com Top Military Spouse Employers 2025 
• 2025 Handshake Early Talent Award

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.