Assistant Manager Branch Office

To assist the Branch Manager of a small/medium/large branch office by overseeing the efficient operation of the branch to ensure operational functions are completed and properly performed by branch staff.

Responsibilities

• Supervise and lead branch team to provide members the full range of Navy Federal Credit Union products and services including lending products and depository accounts such as checking, savings, certificate, IRA, revocable trust and estate accounts
• Assist the Manager in monitoring cash operations and branch self-auditing efforts to keep credit union assets secure and within operational limits
• Manage staff to ensure vault opening, closing and balancing procedures are completed
• Participate in outside marketing and promotional activities for members and potential members through financial presentations, local events and realtor/trade shows and events
• Participate in recruiting efforts, on-boarding and initial training of team members
• Participate in budget, purchasing, tracking and records retention for business expenses
• Guide team development for continual growth in technical, soft and leadership skills
• Provide applicable support to ensure team achieves and maintains product, service and business goals, including cross servicing of Navy Federal products and services
• Assist with leading and training team members to deliver high quality service to our members
• Analyze reports and conduct trend analysis to optimize business performance
• Ensure compliance with all security, safety and emergency preparedness procedures
• Ensure compliance with all HR related policies, practices and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc.
• Ensure the team follows, complies with and regularly reviews all required policies, practices and procedures
• Perform supervisory/managerial responsibilities:
  • Supervise daily activities
  • Ensure adequate/skilled staffing; select employees
  • Establish performance goals and priorities
  • Prepare, conduct and review performance appraisals
  • Develop, mentor, and counsel staff
  • Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
  • Ensure section/branch goals and objectives align with division/department strategy
  • Ensure efficiency of operations
  • Act as Manager in the incumbent's absence
• Perform other duties as assigned

Qualifications

• Scorecard criteria requirements as defined by Branch Operations Governance or applicable external experience
• Working knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings and checking accounts
• Working knowledge of multiple financial products such as consumer mortgage loan, credit cards, and/or savings/checking accounts
• Working knowledge of functions relating to cash and ATM operations
• Ability to manage multiple priorities independently and/or in a team environment
• Exposure to member/customer service operations
• Exposure to mentoring and leading employees
• Effective organizational, planning and time management skills
• Effective skill exercising initiative and using good judgment to make sound decisions
• Effective skill interacting with staff, management, vendors and members diplomatically and tactfully
• Effective verbal and written communication skills
• Effective word processing and spreadsheet software skills

Desired Qualifications

• Bachelor's Degree in Accounting, Business Administration or the equivalent combination of training, education, and experience
• Familiarity with financial institution and lending practices, principles and regulations
• Familiarity with retail banking industry best practices

Additional Information

Hours: 

• Available Monday - Saturday, hours based on business needs.

Location:  

• 1800 Skibo Rd Ste 320 Fayetteville, North Carolina 28303
• Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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• Military Times 2025 Best for Vets Employers
• Best Companies for Latinos to Work for 2025
• Forbes® 2025 America’s Best Large Employers
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• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence 
• Military.com Top Military Spouse Employers 2025 
• 2025 Handshake Early Talent Award

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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.