Customer Service Specialist
US$49,500 – US$62,000 / yr base salary
Posted 19 Sep 2026
Advertised as “Customer Service Specialist, Operations Analyst”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 3+ yrs
- Management level
- Individual contributor
- Contract
- Full-time
| Base salary | US$49,500 – US$62,000 / yr |
|---|
CertificationsBachelor’s Degree
Field of studyBusiness Administration, Finance, Logistics, Operations Management, Supply Chain Management (or related)
DSV – Global Transport and Logistics
At DSV, our purpose is to keep customers’ supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society.
Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.
As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.
Visit dsv.com and follow us on LinkedIn and Facebook.
Location: USA - Mesa, W. Southern Ave
Division: Solutions
Job Posting Title: Customer Service Specialist, Operations Analyst
Time Type: Full Time
Position Summary
The Customer Service Operations Analyst is responsible for administering customer operational activities and business processes for assigned customers and programs within the Global One Source organization. This role serves as a key business partner between customers and internal stakeholders to ensure operational performance, customer commitments, and service expectations are achieved.
The Analyst evaluates customer requirements, operational performance, fulfillment challenges, and business risks to identify issues, determine appropriate corrective actions, and develop recommendations that improve customer outcomes and operational efficiency. The position exercises discretion and independent judgment in resolving customer issues, managing operational exceptions, evaluating performance trends, and implementing process improvements.
This role requires strong analytical capabilities, business acumen, and the ability to influence cross-functional teams to support customer satisfaction, operational excellence, and organizational growth.
Essential Duties and Responsibilities
Customer Operations Ownership
- Manage operational activities for assigned customers, programs, and business processes.
- Monitor customer operational performance to ensure service commitments, customer requirements, and business expectations are achieved.
- Evaluate customer demand patterns, order activity, fulfillment performance, and operational trends to identify potential risks and opportunities.
- Prioritize operational activities and recommend actions when competing customer demands or business constraints arise.