About Cape

Cape is America’s privacy-first mobile carrier. Our mission is to be a force for good in global wireless. Cape was founded in 2022 by people who believe privacy is a fundamental right, not a luxury to be traded away. Our journey began when our founder recognized a critical vulnerability in our modern world: everyone relies on the same stagnant cellular infrastructure and legacy systems that track our every movement, monitor and profile our connections, and lose and sell our personal data.

Instead of accepting the status quo, we decided to fix it. National security professionals, journalists, parents, and everyone in between can stay connected and have privacy.

We didn’t just build a layer on top of old tech; we built America’s most private and secure mobile carrier from the ground up. By building our own network from scratch, we are able to design and build a suite of privacy and security features that no other carrier on the planet can offer.

Today, Cape provides our secure network to consumers, businesses, and government agencies alike. We closed our Series C in March 2026, and we are scaling rapidly, with the goal of giving people back control of their most personal information.

The Team

At Cape, we are the architects of a privacy-centric movement that is just getting started. We are relentless builders, constantly innovating at the edge of what's possible in telecommunications. We operate on a foundation of high trust and high expectations. Our structure is flat, and collaboration matters more than hierarchy. As a member of our team, you will collaborate with world-class engineers, architects, and visionaries, and work across organizational lines to solve "impossible" problems and deliver mission-critical results for our users every single day.

The Role

Cape Operations Analysts are the high-stakes go-getters who handle our most critical customer touch points. We are Cape's frontline customer success team - technical operators who take on high-volume workflows that impact our privacy-focused Telco business. You will be responsible for managing complex customer interactions and technical troubleshooting, while simultaneously building the operational backend to lead and scale Cape.

We are looking for a detail-oriented, proactive Operations Analyst who is a motivated go-getter and a clear communicator to join our team. Your primary mission is to guarantee customer success, testing the network, confirming reliability, and running down every customer issue until it's resolved. You will be the voice of Cape's customers, closing the loop between the field and our engineers. You'll surface issues, drive fixes, and confirm resolution back with the customer, helping build one of the best-supported networks in the industry. As we grow, you will transition from executing these tasks to building the team and the scalable playbooks that power them.