Business Transformation Manager

Business Consulting - Senior Manager, FS Business Transformation

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Your key responsibilities 

The Senior Manager will lead the design and delivery of strategic and transformation initiatives across the Financial Services sector, with a focus on banking and insurance. This role focuses on driving business process transformation, advising executive-level stakeholders, leading large-scale and complex client engagements, and growing EY’s FS Strategy & Transformation capabilities to enhance operational efficiency, digital capability, and business value.

• Apply deep expertise in business transformation disciplines, including strategy, operating model design, customer experience, process transformation, operating model design, digital enablement, data-driven transformation, automation, and AI-enabled business transformation.
• Serve as a trusted advisor to C-suite executives, including CIO, CFO, COO, and other senior business leaders, providing strategic insights on industry trends, regulatory developments, digital disruption, and transformation priorities.
• Lead client workshops, value case development, executive-level presentations, and strategic decision-making discussions.
• Assess and redesign end-to-end processes across banking and insurance value chains, driving optimization, automation, and data-driven decision-making while enabling seamless integration of business, technology, and data strategies.
• Oversee the delivery of complex, multi-stream transformation programs, effectively managing risks, dependencies, stakeholder alignment, delivery governance, and high-quality outcomes.
• Own engagement financial performance, portfolio management, delivery margins, resource planning, and revenue growth objectives across assigned accounts or engagements.
• Identify and pursue growth opportunities by leveraging EY’s service offerings to expand client engagement and deliver value across multiple domains.
• Lead strategic pursuits, proposal development, and client account growth initiatives within the FS sector.
• Build and maintain trusted relationships with executive stakeholders across key FS accounts.
• Drive the development of FS Transformation offerings, methodologies, thought leadership, credentials, and go-to-market initiatives.
• Support workforce planning, capability development, and team growth to meet evolving client demand.
• Manage and mentor high-performing teams, fostering collaboration, capability development, leadership readiness, and delivery excellence.
• Develop and maintain a robust sales pipeline by identifying, qualifying, and progressing transformation opportunities across banking and insurance clients.
• Lead strategic pursuits from opportunity identification through proposal submission, client presentations, negotiation, and deal closure.

 To qualify for the role, you must have

• MBA / Bachelor’s degree in business administration, finance, economics, engineering, information systems, or any related fields.
• Minimum 12+ years of consulting or industry experience in Financial Services, strategy, business transformation, digital transformation, operating model, or technology-enabled transformation.
• Proven track record in leading and delivering large-scale strategy and transformation initiatives with strong banking and/or insurance domain expertise.
• Deep understanding of FS operating models, products, customer journeys, channels, operations, and regulatory environments.
• Experience across areas such as digital banking, payments, lending, insurance operations, risk, finance transformation, customer experience, operations transformation, or technology-enabled business transformation.
• Knowledge of emerging trends, including digital, AI, data, automation, platform modernization, and ecosystem-led transformation in Financial Services, with the ability to bridge business and technology discussions.
• Proven experience advising executives on strategic, digital, data, automation, or AI-enabled business transformation.
• Proven track record of originating and growing client opportunities, leading strategic pursuits, and developing client proposals.
• Strong network and executive relationship management capability within the Financial Services sector.
• Strong strategic thinking and problem-solving skills.
• Outstanding communication and influencing ability, with a strong track record of presenting complex ideas to senior client stakeholders and driving strategic decisions.
• Experience managing large teams, complex engagements, and multi-disciplinary delivery environments.
• Demonstrated ability to build offerings, develop teams, and contribute to practice growth.
• Demonstrated success in building and managing opportunity pipelines, strategic pursuits, and revenue growth targets.
• Experience developing go-to-market strategies, solution offerings, and market-facing thought leadership.

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

What we offer

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, on your way
• Transformative leadership: We’ll give you the insights, coaching, and confidence to be the leader the world needs
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build. 

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