Program Management Specialist

Req ID: 139018 
Region: Asia 
Country: China 
State/Province: Shanghai 
City:  Shanghai 

Detailed Description:

Based in Shanghai, China, the successful candidate will act as the primary interface between the customer and the company for managing programs to achieve planned revenue and profits. Have decision-making authority and autonomy to deliver on goals of team.  This is a role requiring technical background and product development and/or manufacture process experience.

Duties

Rresponsible for the direction and management of a program so that the agreed business benefits are realized from undertaking it.

Participates in all aspects of program executions.  Performs tasks such as, but not limited to, the following:

• Works as a member of and leads cross-functional teams and maybe multi-functional work group or project team consisting of one or more support staff and/or tech/professional staff.
• Responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule. Projects/programs include: Drive hardware and software program schedules, ensuring on-time delivery, scope alignment, and high-quality outcomes. new product development support, manufacturing readiness reviews, etc. 
• Coordinates and hosts regular (as needed) program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.
• Develops plans to meet commitments and schedules for customers. Develops action plans to correct out-of-plan conditions.
• Oversee issue triage and resolution across HW and SW teams, managing change requests and scope adjustments effectively.
• Monitor progress and provide clear, consistent updates to internal and external stakeholders.
• Manage material risk-buys by ensuring design teams provide risk-buy BOMs on time, proposing alternative solutions when needed. Support prototype builds in manufacturing (MFG), establish MFG processes, and drive test yield improvements.
• Communicates frequently with customers to help ensure satisfaction with the company and the products. Solicits performance feedback and communicates information to internal teams and departments. Prepares, distributes and analyzes customer surveys and self-assessments.

Additional description of program management:

• Receives and resolves customer issues and complaints. Acts as a customer advocate to drive prioritization of projects and responses to problems/issues.
• Works with sales, business development, finance and customer to understand the customer’s needs and develop proposals to meet those needs and achieve company objectives.
• Enhance process efficiency and product quality through active collaboration with QA and engineering teams.
• Collects information pertaining to inventory, revenue forecasting, expenses, financial profitability and customer satisfaction.
• Analyzes performance relative to targets. Develops and implements plans to address problem areas.
• Accountable for quality of work delivered by external suppliers as applicable. 
• Interfaces with senior managers on issues related to the area of expertise. 
• Interacts with and influences management and/or customers on significant issues. 

Person Background

Candidates should have 5+ years relevant experience. Must be able to read/write in English and with good spoken English. Candidates should have the following qualifications and experience:

• University degree in Engineering or equivalent combination of education and experience.
• In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
• In-depth knowledge of the business issues associated with manufacturing PCBs.
• In-depth knowledge of product pricing, contracts and contract negotiations.
• Very strong customer contact, negotiation and problem resolution skills.
• Excellent presentation, database management and computer skills.
• Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
• Ability to effectively communicate with a wide variety of internal and external customers.
• Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.
• Understands that erroneous decisions or failure to achieve goals results in additional costs and serious delays in overall schedules of a site and/or regional function.

Additional qualifications desired:

• Good fundamentals in Electrical/Electronics systems
• Hands-on development experience in electronics products or systems.
• Working experience in multi-national corporations.
• Working experience in R&D or product development organizations
• Active certification in PMI-PMP, PMI-ACP, PMI-PBA, Scrum Master, or equivalent.

Additional management skills are strongly desired. This includes:

• In-depth knowledge of professional standards and precedents in area of specialty.
• Works on complex problems where analysis of situations or data requires and in-depth evaluation of various factors.
• Influences others outside of team to ensure goals are met, and resolves conflicts in an effective manner.
• Seeks out new avenues for building internal and external relationships; maintains contacts with existing relationships.

Personal Attributes

Communications - clear, concise, both written and spoken.

Comfortable with technical report writing.

Candidate must possess strong customer communication skills.

Details orientated.

Personal interest to drive issues to root cause, logical problem solving.

Task independence. Ability to aggressively drive tasks independently and to seek out information internally, externally.

Team orientated. Work well within a team and/or lead some team members.

Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).

At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

COMPANY OVERVIEW:

Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.

Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.

Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.