HR Operations Specialist

We believe our Talent Team is an exciting and challenging environment in which to develop your career. As a leading professional services firm, we know that our strength and capability come from our people – their different perspectives, experiences and backgrounds.  

The opportunity

This is an excellent opportunity for someone who is wishing to broaden their HR experience, specifically within the operations area where you will obtain experience, exposure and knowledge across all areas of HR across the GCC (excl. KSA) cluster; the role will report to the GCC (excl. KSA) Operations Lead.  You will be required to work across the cluster to ensure exceptional service delivery throughout the employee lifecycle. The role will also require you to work closely and partner with the key stakeholders across the Service Lines; you will also be required to collaborate with other Talent functions to ensure consistency of user experience, client satisfaction, timeliness and responsiveness of service, quality of service, efficiency of delivery etc. 

 Your key responsibilities

In this role you will support the HR Operations Lead on some of the below activities and lead on other areas:

• Provide Insights for the Talent Consultants and Talent Development - this would be via the HR Ops Lead
• Work with HR Enablement Leader and Performance Improvement Lead to improve efficiencies within Regional Talent Team – this would be via the HR Ops Lead
• Liaison with Managed Services/HR
• Act as an escalation point for Managed Services
• Partner with the business to provide HR expertise and insights in areas of focus
• Manage all HR Matters, according to its specialty, escalating to HR Operations Lead as needed for higher risk/ sensitive cases
• Provide guidance and management of involuntary separations including probation terminations and employee performance dismissals, advising on exit packages and legal implications
• Work with counsellors in handling of all performance management cases and probations up to and including dismissals
• Provide coaching and guidance to build counsellor capability in performance management and talent development
• Govern and manage disciplinary, PIP and grievance investigations and related policies, procedures, scripts and documentation through the ERCMS tool
• Manage employee grievances, claims, and disciplinary matters, delivering well-informed recommendations based on thorough investigations and its findings in compliance with EY policies and local regulations.
• Advise of any local legal update to the HR Operations Lead