**CUSTOMER SUPPORT SPECIALIST (B2B)

Full-time (40hrs per week) / Remote / LATAM**

Check out The Global Talent Co.’s talent network: https://www.globaltalent.co/network

The role:

You will work with a fast-growing company that delivers ready-to-heat meal solutions to organizations across corporate offices, healthcare facilities, schools, and residential communities. Unlike traditional customer support, a single issue can impact hundreds of meals, multiple stakeholders, and critical service commitments, making accuracy, responsiveness, and operational excellence essential to success.

As a Client Support Specialist, you will serve as the frontline of the Customer Experience team, managing client inquiries, processing orders, maintaining customer accounts, and resolving operational issues while delivering an exceptional customer experience.

**

Position: CUSTOMER SUPPORT SPECIALIST B2B (Full-Time)**

Seeking a highly organized and detail-oriented Client Support Specialist to support business clients through order management, customer communication, and operational issue resolution. The ideal candidate has experience working in high-volume customer support environments, thrives in fast-paced operations, and takes full ownership of customer outcomes.

**

Responsibilities:**

Order Support & Processing

• Perform order entry, modifications, and account updates using Shopify and internal systems.

• Process remakes, replacements, and credit requests accurately while meeting established SLAs.

• Investigate missing, damaged, incorrect, or delayed deliveries and coordinate appropriate resolutions.

• Monitor active orders and proactively communicate updates to customers.

• Partner with Logistics, Fulfillment, and Operations teams to resolve order-related issues.

**

Inbox & Ticket Management**

• Manage inbound support tickets, emails, and live chat inquiries in a timely and professional manner.

• Prioritize customer issues based on business impact, urgency, and service level commitments.