Client Management

At Jellyfish we believe that our individual differences are our greatest assets. We are passionate about empowering every employee to reach their full potential and contribute their unique perspectives to our collaborative environment. We are an equal opportunity employer and firmly believe that a diverse and inclusive workforce drives innovation and leads to better solutions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other personal characteristics that make them who they are.

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

Job Description

Reporting into the Country MD/EVP Client Management, we are looking for someone with a background in client management who can be a true partner to our clients, leading our teams in identifying client challenges, interpreting those briefs, and turning them into the best agency solutions.

You will lead client relationships at the highest level, ensuring understanding of goals while encouraging long-term partnerships. Your expertise in client management, financial accountability, and cross-functional leadership will contribute to Jellyfish's continued success and new ideas, and you will contribute to product development, marketing, plus cross-group engagements.

• Lead overarching client strategies, ensuring sustained business growth and long-term success across a wide book of business

• Establish and maintain relationships with C-suite and senior decision-makers both internal and external, driving retention, satisfaction, and revenue expansion

• Lead the outcomes of client strategies, ensuring all teams are working towards the same goals

• Drive new product activation, market expansion, and increased client spend

• Serve as the ultimate escalation point for client issues, ensuring challenges are resolved efficiently

• Streamline processes, improve workflows, and ensure consistency across client accounts

• Collaborate with leadership to oversee key Capability workstreams and improvements

• Lead, mentor, and develop senior team members to drive high performance

• Deliver SMART goals quarterly performance reviews to all direct reports and review all line managers performance reviews in hub ownership

• Identify & deliver growth or performance improvement opportunities to team members in their hub ownership

 

Qualifications

• 15+ years experience in client management at an agency, publication or brand

• At least 5+ years of management/team leadership experience

• Subject matter expertise, from platform knowledge to development and successful execution of retainers and campaigns

• Ability to think big and develop long-term client and agency plans

• Ability to prioritize and effectively delegate and manage multiple jobs simultaneously

• Able to work well under pressure and in a fast-paced environment

• Agency experience is a must

Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.

Additional Information

Join Jellyfish and experience a workplace where we prioritize your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs

🏥 Healthcare plans: Have peace of mind with our healthcare, vision and dental insurance, plus short and long-term disability and life cover.

💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.

👪 Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers.

All your information will be kept confidential according to EEO guidelines.

Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to talentacquisition@jellyfish.com_._