Sales Support Representative

The Sales Support Representative is an essential function managing vendors orders, confirming accuracy, ensuring vendor commitments in accuracy and pricing, preventing any financial deductions. Sales Support must possess proven strong communication, interpersonal, and organizational skills to interact successfully with vendors, customers, and managers.

Responsibilities

Primary Responsibilities 

• Review ordering / purchases products from customer – including the completion of all order forms, transportation requests, packaging requirements, legal forms for interstate / international transport and as well all financial forms dealing with the purchase / sale. 
• Audit all forms and orders to confirm terms, conditions, allowances, and costs. 
• Support ADW programs and maximize sales by understanding Costco objectives and building relationships. 
• Develop relationship with Costco ICS’s and AB’s.  
• Create and submit invoices to Costco accounting portal. 
• Ensure Costco receives correct high-resolution photos for every e-commerce item and add the item to Instacart. 
• Review copies of CCI’s and meat certificates for traceability; complete customs paperwork including CCI’s and COS. Work with Customs Brokers to ensure that loads flagged for inspection are routed to the correct facility before delivery to Costco. 
• Complete Canada registration and Blue Bin/Stewardship forms in according with Canadian government regulations and requirements.  
• Assist with Walk Global account setup for adherence to shipping standards for Japan, Korea, and Taiwan. 
• Complete annual certificate renewals. 
• Engage PPD and FOB carriers for status of loads and depot appointments on large vendors shipping across borders. 
• Update internal associates and clients on Costco’s currency exchange rate changes. 
• Ensuring vendor’s Demos have been scheduled and performed. 
• Tracking, ensuring all materials for each scheduled Demo is available and on site. 
• Work closely with BM and AMM group on promotion contracts and confirm actuals after the event. 
• Track and deal with member complaints and queries. 
• Sending replacement parts out to member when needed. 
• Possess a comprehensive knowledge of the Customer’s operation and key competitors. 
• Maintaining vendor specific reports outside of the internal system. 
• Maintain accurate Vendor and item setup in ADW systems with current info / pricing to include orders from BBS / Roadshows. 
• Maintain accurate / updated files for all item spec sheets / pricing / common forms on central locations. 
• Maintain complete AII and SLH files by vendor.