Case Manager

Organisation: Leicestershire County Council

Work Location: County Hall, Glenfield, Leicester, LE3 8RA

Salary: £36,621 - £40,458 per annum (pro rata for part-time) 

Working Hours: 37 hours per week 

Contract Type:  Permanent

Closing Date:   25th October 2026

Interview Date(s): 9th November 2026

Previous applicants need not re apply as all prior submissions have been reviewed

Are you a passionate SEND professional committed to delivering high-quality, child-centred statutory services? Do you have the skills and motivation to manage EHCP casework, work collaboratively with families and partners, and contribute to positive outcomes for children and young people?

Leicestershire County Council is seeking a dedicated and organised SENA Case Manager to join our Special Educational Needs Assessment Service. This is an excellent opportunity to play a key role within a busy statutory service, supporting children, young people and families across Leicestershire through the SEND assessment, planning and review process.

About the Role

As a SENA Case Manager, you will manage a caseload of children and young people, ensuring high-quality statutory assessment, planning and review activity in line with SEND legislation, the SEND Code of Practice and local policies.

You will work closely with families, schools and partner agencies, acting as a central point of coordination to ensure that education, health and care needs are effectively assessed and provision is appropriately identified and secured.

Working within a supportive team environment, you will play an important role in ensuring that statutory timescales are met, plans are person-centred and outcomes-focused, and that children and young people remain at the heart of all decision making.

This key role involves:

• Managing a caseload of children and young people with SEND, ensuring timely delivery of statutory assessment, planning and review processes
• Coordinating Education, Health and Care Needs Assessments and drafting high-quality, outcome-focused Education, Health and Care Plans
• Analysing and interpreting advice from education, health and care professionals, alongside the views of children, young people and families
• Working collaboratively with parents/carers, schools, colleges and partner agencies to support effective communication and co-production
• Attending and contributing to Annual Reviews, ensuring recommendations are appropriately considered and progressed
• Supporting the consultation process with education providers and contributing to placement decisions in line with identified needs and local authority processes
• Preparing casework documentation for SEND Panels, including funding requests, amendments and placement considerations
• Contributing to mediation and SEND Tribunal processes, including preparing documentation 
• Maintaining accurate records and using IT systems effectively to support case management and statutory Compliance
• Supporting safeguarding responsibilities by working in partnership with relevant agencies to promote the wellbeing of children and young people
• Working flexibly within a team to manage competing priorities and contribute to a high-quality, responsive service

An enhanced DBS check is required for this post.

For information on our approach to the recruitment of ex-offenders, please see our policy statement.

About You

To apply for this post, you must be able to evidence in your application how you meet the following criteria

To be successful in this role, you will bring

• Experience of working within SEND, education, social care or a related field with NVQ Level 4 qualification or equivalent in a relevant subject;
• Knowledge of SEND legislation, the SEND Code of Practice and local authority statutory responsibilities;
• Experience of managing or contributing to casework involving children, young people and families;
• Strong communication skills, with the ability to build effective professional relationships and engage sensitively with families;
• The ability to analyse and interpret information to support clear and consistent decision making;
• Good organisational skills, with the ability to manage competing demands and meet statutory deadlines;
• Confidence using IT systems and maintaining accurate, high-quality records.

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents.  You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion, please contact:

Rhiannon Smith, SENA Service Manager 

Email: Rhiannon.Smith@leics.gov.uk 

How to Apply

At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.

If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. 

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support. 

By applying for this post, you agree to our Terms and Conditions.

About Leicestershire County Council

At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. 

Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose.

For further information on what it’s like to work for us and the benefits we offer, please refer to the following:

Our Recruitment Process
Our Organisational Values
Our Employee Benefits
Working for Us