Business Process Specialist

Marsh McLennan Agency

Business Process Specialist - Business Insurance, Private Client Services and Surety

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Business Process Specialist at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

A day in the life.

As our Business Process Specialist on the Operations team, you’ll be supporting the Regional Operations Team in keeping things running smoothly;  including helping with operational initiatives, maintaining procedures, supporting vendor and outsourcing coordination, and assisting with training, task management, onboarding, monitoring, and reporting. The role also works closely with the team to communicate workflows, track compliance through metrics and Smartsheet, support continuous improvement, manage Smartsheet updates, gather research and data for projects, and help with special projects tied to training, system functionality, and strategic operations.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• Minimum of three (3) years previous insurance agency/brokerage experience in Property & Casualty required
• Property & Casualty license or ability to obtain within 90 days
• Advanced knowledge of the agency operational procedures and the agency management system required
• Advanced in Microsoft office: Word, PowerPoint, Excel required

These additional qualifications are a plus, but not required to apply:

• Associate or Bachelor’s degree or industry equivalent preferred

• Experience in project management and knowledge of associated systems ideal

• Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.