Claims Coordinator

We are seeking a talented individual to join our Claims Operations team at Marsh. This role is based in Kuala Lumpur under a hybrid working arrangement, requiring a minimum of three days per week in the office.

The successful candidate will support Hong Kong Claims Operations, handling General Insurance claims while collaborating with internal stakeholders, insurers and service providers to ensure timely and accurate claims processing.

Coordinator - Claims Services (Supporting Hong Kong)

We will count on you to:

• Registration, Processing and Adjudication of claims (General Insurance) within turnaround time.

• Assists in the determination of claim liabilities, value, and service provider fees and sets reserves, with low financial authority, according to company and legal standards

• Ensure computed claims settlement and verified reimbursements from insurers are valid.

• Diligently monitor and follow up on unsettled claims with insurers and/or outstanding information from clients. 

• Interact with stakeholders to ensure proper execution of tasks.

• Prepare claims statistic report on a monthly basis including updating the documentation processes.

• Proactively identify problems with the team or client and provide solutions.

• Participate in project initiatives to improve efficiency and productivity of the department

What you need to have:

• Bachelor’s Degree in any discipline

• 1–3 years of experience in claims processing or claims handling in General Insurance

• Proficiency in reading Simplified/Traditional Chinese is required, as the role requires reviewing and processing claims-related documentation and correspondence from Hong Kong

• Good command of spoken and written English and Chinese (Cantonese)

• Proficient in Microsoft Office applications

• Strong communication, interpersonal and stakeholder management skills

• Detail-oriented with the ability to work in a fast-paced operational environment

What makes you stand out

• Experience in Property & Casualty is an added advantage.

• Familiarity with claims administration and claims operations processes

• Ability to communicate in Cantonese is an added advantage when liaising with regional stakeholders

• Strong analytical and problem-solving skills

• Ability to manage multiple priorities while maintaining accuracy and service quality

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.