Account Supervisor

Responsibilities

Account Services:

• Build client relationships with appropriate marketing and sales functions, this includes visits to client headquarters and participation in client planning meetings
• Serve as primary client contact at the appropriate management level
• Train/supervise/oversee effective completion of all Sr. Account Executives and Account Executive job responsibilities
• Expand client relationships to gain incremental revenue 
• Share best practices with others to maximize business potential
• Understand client’s objectives, strategies and tactics and be the client advocate with the agency team
• Ensure that we are meeting or exceeding all client contract obligations

Program Planning and Development

• Lead or support the strategic planning process
• Participate in brainstorm meetings 
• Utilize Agency planning documents, such as job brief
• Drive recommended program solutions that meet clients’ sales/marketing goals and brand standards
• Determine necessary research to support or validate marketing plans
• Investigate and recommend most effective execution strategies and tactics

Creative Execution/Production

• Manage creative process
• Lead presentation of creative concepts to client
• Ensure recommended creative solution fulfills approved creative guidelines and communication priorities and meets client’s objectives
• Ensure team follows Agency process and procedures

Program Implementation

• Oversee the implementation and management of all marketing tactics and retail initiatives
• Oversee the management of budgets and timelines 
• Oversee the management and communication between the agency team,  retail field team and client team 
• Partner with Experiential marketing partners on integrated retail event programming 

Financial Responsibilities

• Support Director/VP to ensure that agency meets all contracted obligations
• Ensure profitability by ensuring that estimates and invoices are appropriately charged
• Oversee clients’ overall Account Receivables
• Help Director/VP manage overall profitability of accounts

Other

• Be willing, able, readily available to work outside of “normal hours”
• Be a team player to your specific account team(s) 
• Work on special projects as directed by leadership