Technical Support Engineer
US$105,000 – US$115,000 / yr base salary
Posted 22 Sep 2026
Advertised as “Technical Support Engineer (Dublin, CA or East Coast)”
BranchFactor Summary
The original posting with the fluff stripped out
- Management level
- Individual contributor
- Employment
- Hybrid
- Contract
- Full-time
- Visa sponsorship
- Not offered
| Base salary | US$105,000 – US$115,000 / yr |
|---|
Field of studyComputer Science (or related)
Study levelBachelor's
**To be considered for this position, candidates must be legally authorized to work in the United States on a full-time basis without the need for employer sponsorship now or in the future.
SavvyMoney is a leading San Francisco East Bay fintech company. We provide integrated credit score and personal finance solutions to 1,600 + bank and credit union partners nationally. The SavvyMoney solutions integrate with more than 43 digital banking platforms.
SavvyMoney was recently recognized by the San Francisco Business Times and the Silicon Valley Journal as one of the "Top 25 Places to Work in the San Francisco Bay Area" and is an Inc. 5000 Fastest Growing Company.
Our corporate office is located in Dublin, CA, and we offer a hybrid work environment, allowing for a balance of weekly in-office collaboration and remote work flexibility. We are also open to highly qualified candidates on the East Coast that would work 100% Remotely.
As a SavvyMoney Technical Support Engineer, you'll be the technical owner of partner-reported production issues - diagnosing problems across our integrations, driving them to resolution, and keeping partners informed along the way. You'll work directly with financial institution partners and closely with Engineering, Product, and Customer Success.
What you'll do
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Own partner-reported production issues end to end: triage, diagnose root cause, resolve or escalate, and communicate status until the issue is closed.
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Investigate across the stack - application logs, API traffic, database queries, and partner-side integrations spanning lending and deposit workflows.
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Keep partners informed with clear, timely written updates, and meet defined response and resolution targets.
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Monitor live integrations to catch problems before partners report them, and tune alerts and dashboards to reduce noise.
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Partner with Engineering and Product on issues requiring code or product changes: write reproducible bug reports and follow them to resolution.
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Turn recurring issues into permanent fixes - runbooks, knowledge base articles, automation, or monitoring improvements and surface underlying product gaps.
What you'll bring
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3+ years in technical support, application support, or production support for a SaaS or platform product.
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Hands-on troubleshooting of REST APIs and JSON