Customer Service Associate
€12,000 – €13,500 / yr base salary
Posted 21 Sep 2026
Advertised as “Early Careers Program: Junior Customer Service Associate, Data Analysis”
BranchFactor Summary
The original posting with the fluff stripped out
- Management level
- Individual contributor
- Employment
- Hybrid
- Contract
- Full-time
| Base salary | €12,000 – €13,500 / yr |
|---|
Field of studyData Management, Information Technology, Mathematics (or related)
Study levelBachelor's
Company Description
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.
Job Description
Junior Customer Service Associate - Data Analysis is responsible for the timely and accurate delivery of GfK reports to external clients. The role ensures that client data is distributed according to contractual agreements and quality standards, while also supporting internal teams and systems involved in the reporting process.
Key Responsibilities:
Client Data Delivery
- Distribute reports to external clients using GfK’s specialized applications.
- Manage client access and settings for GfK reporting portals.
- Ensure timely delivery of data in line with contractual deadlines.
Quality Assurance
- Perform quality control checks on all report deliveries.
- Verify report content and confirm data publication.
- Maintain monthly performance reports on delivery efficiency.
Data Processing & System Management
- Configure, modify, and troubleshoot the online delivery system.
- Create, update, and maintain all elements of the reporting process to minimize rework.
- Work effectively with internal platforms and applications.
Collaboration & Communication
- Act as a contact point for local country teams and internal departments.
- Provide timely solutions to delivery-related issues via internal communication systems.
- Participate in regular feedback sessions and performance reviews.
Compliance & Confidentiality
- Promote and adhere to global processes and best practices.
- Maintain strict confidentiality of client and internal data.
- Ensure compliance with internal standards and productivity targets.
General & Administrative Duties
- Participate in company-organized training sessions.
- Log daily activities in the time tracking system.