Account Supervisor

The Account Supervisor serves as the primary point of contact for the client and works closely with the agency team to coordinate and supervise the strategic development, creative development, and tactical execution as needed for clients’ marketing efforts.  Facilitate the communication, presentation and creation of marketing and promotional campaigns that meet client sales and marketing objectives.  Drive consumer and shopper marketing initiatives that deliver mutually beneficial results for client, retailer and agency.   6 + years of marketing agency experience with a demonstrated ability to generate revenue.   Additional experience with consumer packaged goods and/or retail marketing, along with a comprehensive understanding of the marketplace and strong communication skills is a plus.  May travel up to 25% of time.

Responsibilities

• Account Services:
• Build client relationships with appropriate marketing and sales functions, this includes visits to client headquarters and participation in client planning meetings
• Serve as primary client contact at the appropriate management level
• Train/supervise/oversee effective completion of all Account Coordinator & Account Executive job responsibilities
• Expand client relationships to gain incremental revenue 
• Share best practices with others to maximize business potential
• Understand client’s objectives, strategies and tactics and be the client advocate with the agency team
• Ensure that we are meeting or exceeding all client contract obligations
• Program Planning and Development
• Lead or support the strategic planning process
• Participate in brainstorm meetings 
• Utilize Agency planning documents, such as job brief
• Drive recommended program solutions that meet clients’ sales/marketing goals and brand standards
• Determine necessary research to support or validate marketing plans
• Investigate and recommend most effective execution strategies and tactics
• Creative Execution/Production
• Manage creative process
• Lead presentation of creative concepts to client
• Ensure recommended creative solution fulfills approved creative guidelines and communication priorities and meets clients objectives
• Ensure team follows Agency process and procedures
• Program Implementation
• Oversee the implementation and management of all marketing tactics and retail initiatives
• Oversee the management of budgets and timelines 
• Oversee the management and communication between the agency team,  retail field team and client team 
• Financial Responsibilities
• Support Director/VP to ensure that agency meets all contracted obligations
• Ensure profitability by ensuring that estimates and invoices are appropriately charged
• Oversee clients’ overall Account Receivables
• Help Director/VP manage overall profitability of accounts
• Other
• Be willing, able, readily available to work outside of “normal hours”
• Be a team player to your specific account team(s) 
• Work on special projects as directed by leadership
• Communicate upward to ensure that management is informed
• Oversee Account Executive and Account Coordinator roles as assigned to your team.

Qualifications

Education

Bachelor of Arts Degree

Work Experience

• Bachelor’s degree in advertising, marketing, or related field.  
• Minimum 6 + years agency experience in retail or consumer packaged goods preferred.  
• Experience in the adult beverage category is preferred.
• Research/analysis experience a plus.

Skills

• Techniques, including syndicated data
• Proven leadership, organization, and communications skills.  
• Team player with a positive attitude.
• Self-starter with strong analytical problem-solving ability.
• Effectively develop and communicate ideas, both oral and written.
• Handle multiple projects.
• Proficient in Microsoft Office applications, specifically Excel, Word and PowerPoint

Physical Requirements 

• Sit for extended periods (typically 6+ hours per day).
• Use a computer, including keyboard and mouse, for prolonged periods.
• Lift and carry light items (e.g., files, office supplies, laptops, typically 20+ pounds).
• Reach, bend, or stoop occasionally to access files or office materials.
• Maintain focus and attention for long periods of desk-based work.
• Follow clear directions.
• Perform repetitive motions (e.g., typing, clicking) consistently throughout the day.

#DiscoverYourPath

CROSSMARK is a part of Acosta Group – a collective of the industry’s most trusted retail, marketing and foodservice agencies reimagining the way people connect with brands at every point in their shopping journey.  At CROSSMARK, we help leading brands grow by connecting them with shoppers where it matters most—in stores and online. As a trusted sales and marketing agency, we specialize in delivering tailored solutions to drive retail success through strategic merchandising, product demonstrations, and data-driven insights. We value our people by recognizing everyday wins and fostering a supportive, collaborative environment—both in person and online. Here, achievements are celebrated, work-life balance is prioritized, and everyone feels valued. Diversity is our strength—it fuels innovation, unlocks our potential, and reinforces our commitment to fairness and inclusion. Above all, we foster a growth environment where every team member can connect, develop, and build a fulfilling career.  Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.   Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.   The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov) By applying, you agree to our Privacy Policy and Terms and Conditions of Use. #DiscoverYourPath