Customer Service Rep

Customer Services Representatives supports all customer service initiatives by participating in the day-to-day operations of the Casino ensuring the guests feel welcomed, valued, and well-informed of products and services.  This is done through consistent and proactive exceptional Guest Experience, ensuring a clean and safe environment, and compliance with established policies and procedures. The Customer Services Representative ensures that feedback from customers is relayed to all departments on a regular basis. The Customer Services Representative will be responsible for creating a fun and welcoming environment while celebrating guests, internal and external.  Must be able to work weekends and holidays (including: Thursday, Friday, Saturday, and Sunday at nights.) 

Responsibilities

• Spends the majority of time on the casino floor interacting with external Guests, proactively welcome, acknowledge, and offer to help every guest with questions 
• Consistently exhibits a fun, upbeat and positive attitude at all times.
• Must be aware of surroundings and be able to initiate a greeting with every guest every time. 
• Exhibits strong communication skills, including public speaking.
• Provides customer feedback and suggestions to department leaders on a regular basis. 
• Assists in the execution of special events and particularly in managing the overall customer experience. 
• Responsible for customer contact and interfacing with guests by letter, person, or telephone. 
• Convey terms of programs and explain qualifications and requirements to prospective customers.
• Works with all departments to assist in serving customers to provide Customer Satisfaction.
• Responsible for ensuring cleanliness of the assigned zone, services calls, and document all customer complaints/compliments.
• Provide an outstanding example of what customer service looks like and is willing to assist a department to ensure proper customer service protocol is being followed.
• Adhere to regulatory, departmental, and company policies in an ethical manner. 

Qualifications

• Must be able to maneuver all areas of the casino, including in and around pit areas. 
• Must be able to bend, stoop, reach, kneel, twist and grip items when necessary.
• Must be able to stand/ walk for extended periods of time.
• Must be able to lift up to 25 pounds.
• Must be able to use a computer: Microsoft Word, Excel, and Power Point.
• Must be able to read, write, and understand English.

GAMING PERMIT: N/A     

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.  

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”.  If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.