Customer Service Consultant

We are seeking a talented individual to join our Administration Operations team at Mercer. This role will be based in the Adelaide or Melbourne office. This is a hybrid role that has a requirement of working at least three days a week in the office post training requirements.

The Customer Service Consultant is responsible for providing administrative services across multiple funds and products using a range of registry systems, processes and procedures. The purpose of the role is to help provide a high quality and timely execution of tasks for our customers across a range of Insurance tasks and complex processes with a strong focus on customer service.

In addition to the above we strive for success by encouraging the consultants to have a willingness to understand the complexity of Insurance across our multiple products to proactively be involved in the enhancement of our client and customer experience. While previous Insurance experience is not required an enthusiastic and openness to learning is essential.

We will count on you to:

• Provide administrative support across multiple funds and insurance products using various registry systems.

• Execute insurance-related tasks and complex processes accurately and in a timely manner.

• Deliver high-quality customer service with clear and effective communication.

• Demonstrate strong attention to detail in all administrative duties.

• Collaborate with the team to enhance client and customer experience.

• Show a willingness to learn and understand the complexities of insurance products.

What you need to have:

• Strong administrative and organizational skills.

• Excellent communication skills, both written and verbal.

• Attention to detail and accuracy in task execution.

• Enthusiasm and openness to learning new systems and insurance concepts.

What makes you stand out:

• Previous experience in insurance or financial services (preferred but not required).

• Proactive approach to improving customer experience.

• Ability to work effectively in a hybrid work environment.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

How to Apply:

Applications must include a cover letter which outlines your interest in the role and relevant experience.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.