Surveillance Director

• Report violations of Internal Controls, Gaming Regulations, company policies, procedures, and incidents involving theft or embezzlement to appropriate leadership and regulatory agencies. 
• Develop, implement, and monitor departmental goals, objectives, and operational strategies. 
• Review daily surveillance and incident reports, conduct investigations, and take appropriate corrective action. 
• Perform video reviews and investigations in support of operational, compliance, and regulatory needs. 
• Evaluate and implement new technologies and processes to improve surveillance effectiveness and efficiency. 
• Lead, develop, and train surveillance staff while establishing standards, procedures, and performance expectations. 
• Ensure consistent, high-quality departmental operations and regulatory compliance across all shifts. 
• Manage departmental budgets, labor costs, financial performance, and resource planning. 
• Oversee recruitment, training, coaching, performance management, and employee development for all surveillance team members. 
• Maintain the integrity of gaming operations by ensuring compliance with all regulatory requirements, internal controls, policies, and procedures. 
• Foster a culture of compliance, accountability, ethical conduct, and responsible corporate behavior. 
• Identify and mitigate compliance risks while promoting transparency and encouraging the reporting of potential violations or misconduct. 
• Perform other duties as assigned in support of departmental and organizational objectives.

WHAT YOU WILL NEED

• High school diploma required, college degree preferred.
• 5 years progressively more challenging experience, including supervisory, in a surveillance or security role.
• Knowledge of investigative procedures and techniques 
• Knowledge of fraud detection.
• Ability to prepare, understand, and analyze business strategies, Budget & P&L Statements and Business Plans.
• Good oral and written communication skills, must be fluent and literate in English. 
• Ability to use a personal computer and appropriate software (Excel, Word, Power Point, Access and Microsoft Outlook). 
• Proven managerial, problem solving, and critical thinking skills with the ability to exercise independent judgment within established policies. 
• Must possess excellent interpersonal and employee relations skills.
• Ability to respond in a calm and decisive manner and make rational decisions in stressful situations with co-workers, guests and vendors.