Claims Advocate

We are seeking a talented individual to join our Claims Advocacy team at Marsh. This role will be based in Sydney. This is a hybrid role that has a requirement of working at least three days a week in the office.

Claims Advocate

This is a 12-to-14-month contract opportunity to provide parental leave cover and support the wider Advocacy team, including Cyber, FINPRO and Construction. As a Claims Advocate, you will be client and insurer facing, on complex claims matters, support data collection and case management and assist senior claims and broking leaders across a range of advocacy work. The role offers scope to develop your capability in cyber, other specialties and insurance claims within a collaborative team environment.

We will count on you to:

• Support the management of claims matters, including claims data collection, documentation review, and coordination of key information

• Work closely with clients, insurers, and internal stakeholders to progress claims and provide timely updates

• Assist senior claims and broking leaders with advocacy work across Cyber, FINPRO, and Construction matters as required

• Contribute to policy interpretation and claims strategy and help identify next steps, escalation points, and potential risks

• Maintain accurate records and support case management to ensure claims are handled efficiently and consistently

What you need to have:

• Legal Qualification strongly preferred

• Experience in an insurance firm, cyber incident management firm, or claims handling role with an insurer or broker

• A well-developed understanding of insurance claims management, particularly if your background is in claims handling

• Ability to work autonomously, use initiative, and manage competing priorities with accuracy and care

What makes you stand out:

• Experience working in cyber-related claims, incident response, or insurance advisory work

• Interest in either cyber, insurance, and complex claims advocacy

• Experience in a client-facing and insurer-facing role

Why join our team: 

• We help you be your best through professional development opportunities, interesting work and supportive leaders

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

About Marsh:

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.