Strategic Customer Success Manager
US$120,000 / yr base salary
Posted 3 Jun 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 5–8 yrs
- Management level
- Individual contributor
- Employment
- Remote
- Contract
- Full-time
| Base salary | US$120,000 / yr |
|---|
Study levelProfessional certification
Why Clarium
The healthcare industry overspends on its supply chain by over $25B each year, the result of fragmented data, inefficient workflows, and wasted supplies. Clarium is fixing that. Our AI-powered platform, Astra OS, gives hospitals end-to-end visibility into their supply chain operations, automating workflows and surfacing actionable insights so supply chain teams can focus on what matters most: patient care. We're trusted by some of the world's leading health systems, including Yale New Haven Health, Stanford, Geisinger, and Kaiser Permanente.
Founded in 2020, Clarium has raised $43M in total funding. Our Series A was led by Northzone, with participation from General Catalyst, AlleyCorp, Kaiser Permanente Ventures, Texas Medical Center Ventures, and 1984 Ventures.
The Opportunity
We are seeking a proactive, relationship-driven Strategic Customer Success Manager (CSM) to ensure our healthcare clients unlock maximum value from our platform.
This role is ideal for someone who thrives in building trusted partnerships, driving user adoption at the ground level, and guiding customers toward measurable business outcomes. The CSM will balance hands-on client engagement with strategic coordination across Product, Implementation, Sales, and Leadership to ensure every customer’s journey is seamless, impactful, and valuable. Each CSM owns their portfolio end-to-end — serving as the executive-level strategic advisor while staying hands-on with day-to-day account health, adoption, and execution.
What You’ll Do
Account Leadership
-
Drive net revenue retention across a portfolio of 5–7 enterprise accounts totaling $2-6M in contract value.
-
Serve as the primary strategic point of contact for assigned healthcare accounts, driving proactive engagement and long-term account health
-
Build relationships across operational, managerial, and executive stakeholders, engaging Clarium leadership to strengthen strategic alignment when necessary
-
Lead monthly executive engagement and quarterly business reviews (QBRs) to showcase outcomes, highlight value, and identify risks and opportunities for growth
-
Conduct regular check-ins, health reviews, and success planning discussions with client teams
-
Coordinate tactical customer needs while maintaining a strategic view of account success
Customer Success & Value Realization
-
Partner with customers to define success goals and measure progress toward adoption, ROI, and satisfaction