Implementation Director

Why Clarium?

The healthcare industry overspends on its supply chain by over $25B each year, the result of fragmented data, inefficient workflows, and wasted supplies. Clarium is fixing that. Our AI-powered platform, Astra OS, gives hospitals end-to-end visibility into their supply chain operations, automating workflows and surfacing actionable insights so supply chain teams can focus on what matters most: patient care. We're trusted by some of the world's leading health systems, including Yale New Haven Health, Stanford, Geisinger, and Kaiser Permanente.

Founded in 2020, Clarium has raised $43M in total funding. Our Series A was led by Northzone, with participation from General Catalyst, AlleyCorp, Kaiser Permanente Ventures, Texas Medical Center Ventures, and 1984 Ventures.

The Opportunity

The Implementation Director owns end-to-end delivery for a portfolio of Clarium's enterprise health system accounts, from signed contract through go-live and into steady-state handoff to the Customer Success team.

You will personally run implementations, owning your own account portfolio directly, split by account rather than by segment or product line. Your scope spans initial implementation success, the criteria needed to grow the account, and new product rollouts and expansions, working cross-functionally with Product, Engineering, Sales, and Customer Experience to keep commitments realistic and delivery on track, without formal authority over any of those teams.

In This Role You Will

• Own the full implementation lifecycle for a portfolio of enterprise health system accounts; kickoff, technical integration coordination, workflow configuration, training, go-live, user adoption, and success evaluation

• Build and maintain the implementation project plan, timeline, and risk register for each active account, proactively identifying and mitigating delivery risk

• Coordinate cross-functionally with Product, Engineering, Sales, and Customer Experience to keep commitments realistic and delivery on track; without formal authority over any of those teams

• Manage executive, user, and clinical stakeholder relationships during the implementation window (CIO, supply chain VP, CFO, project sponsors), including status reporting and escalation management

• Make scope and timeline tradeoff decisions when a project hits real constraints — deciding what is removed, what remains, and what gets escalated, and owning the reasoning behind each decision

• Own the action plan and internal communication needed to complete any scopes of work that differ meaningfully from Clarium's core products

• Ensure a clean handoff into steady-state, so the CSM inheriting the account gets a well-operating customer