Claims Specialist

The Opportunity

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada. 

If you have experience handling general liability or automobile bodily injury claims, and are looking for a new challenge, we would love to hear from you. 

Zurich Canada is currently looking for a Casualty Claims Specialist in our Toronto office. Reporting to the Senior Claims Manager, you will handle bodily injury and property damage claims for commercial lines insureds of low to moderate exposure and complexity within specific limits of authority by following established protocols to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service.

The job’s core deliverables rely on delivering service to external clients and/or customers. This typically involves building relationships and promoting the company. The focus for this position will be to deliver excellent customer service with proactive communication with customers to keep them informed at all stages of the claim.

This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters. This posting is for an existing vacancy. 

Zurich Canada uses artificial intelligence–enabled tools to support certain aspects of the recruitment process, including the initial review and screening of applications. Artificial intelligence is not the sole basis for candidate shortlisting or selection. All hiring decisions are reviewed and made by qualified hiring professionals.

Zurich follows a hybrid work model requiring three days per week of in-person presence, which may include time in the office or market-facing engagements.

What you will do

•    Document the claims file by accurately capturing and updating claims data/information in compliance with best practices for low to moderate exposure and complexity for commercial liability claims.  
•    Exercise judgement to determine liability by gathering and analyzing relevant facts, utilizing applicable law, and establishing basic principles of negligence.  
•    Exercise judgement to determine policy verification and coverage determination by analyzing applicable coverage for claims and determining whether the loss falls within the coverage.  
•    Work to have a timely resolution to claims by developing case strategy, developing a case evaluation, and escalating issues as appropriate.  
•    Establish timely reserves and perform ongoing review throughout the claims cycle within authority limits by estimating and validating the value of claims.  
•    Assess damages by calculating applicable damage or range of damages.  
•    Negotiate settlement of claims by establishing appropriate negotiation strategy and utilizing available tools and resources within authority limits.   •    Meet quality standards by following best practices.   •    Take responsibility for data integrity and the appropriate documentation of the claim file, as well as for compliance with regulatory notification requirements.   •    Be accountable for customer satisfaction and execute on our strategy to provide the best claims service in the commercial insurance business.   •    Ensure customer service by proactively communicating information, responding to inquiries, and following customer protocols and special handling instructions.   •    Manage expenses by working within vendor-approved networks and managing the scope of work assigned to outside vendors.   •    Ensure legal compliance by following provincial and federal laws and regulations, as well as internal control requirements.   •    Refer claims to subrogation and INS teams by identifying potential subrogation and fraud.   •    Contribute to profitable growth by providing risk insight, information and trends to the Business Unit or customer as needed.   •    Protect Zurich’s reputation by keeping claims information confidential.