Casino Host

• Identifies premium slot and table players with emphasis on developing relationships with players. 
• Assists in the development and implementation of new programs and promotions to ensure a steady flow of high-quality patronage. 
• Responsible for complete data entry of player information, contacts, letters, phone calls into PCS system. 
• Increase market share and company profitability in accordance with all gaming regulations. 
• Develops and promotes special events with target areas as directed. 
• Make reservations for high-end guests as appropriate. 
• Represents management at special events and promotions. 
• Greeting and hosting of high-end customers, and maintains the highest levels of courtesy, friendliness and hospitable attitude throughout. 
• Track guests’ visits, arrange transportation and accommodation and provide complimentaries according to established guidelines. 
• Travels to various markets to meet new potential high-end players. 
• Keeps informed of competitive promotional methods. 
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies. 
• Must be able to maintain confidentiality of VIP information
• Must be able to continuously maneuver around office and casino. 
• Must be able to move quickly around property. 
• Must be able to bend, crouch, kneel, twist and work at a desk. 
• Responds to visual and aural cues.     
• Must be able to work independently and proven to be self-motivated. 
• Must be able to speak, read, write and understand English. 
• Must have the manual dexterity to operate a computer and other necessary office equipment. 
• Must be able to respond calmly and make rational decisions when handling guests’ needs. 
• Must be able to tolerate areas containing secondhand smoke.

Responsibilities

• Must be able to continuously maneuver around office and casino. 
• Must be able to move quickly around property. 
• Must be able to bend, crouch, kneel, twist and work at a desk. 
• Responds to visual and aural cues.     
• Must be able to work independently and proven to be self-motivated. 
• Must be able to speak, read, write and understand English. 
• Must have the manual dexterity to operate a computer and other necessary office equipment. 
• Must be able to respond calmly and make rational decisions when handling guests’ needs. 
• Must be able to tolerate areas containing secondhand smoke

Qualifications

• Must have proven track record of personally providing excellent customer service.   
• Must possess excellent interpersonal, communication, team-building and problem-solving skills. 
• Must be able to speak, read, write and understand English. 
• College degree in Marketing, Hotel or Business preferred but not required. 
• Must be able to get along with co-workers and work as a team. 
• 2 to 5 years Host or Player Development experience in a major gaming operation of similar size and stature. 
• Must have a proven track record of increasing gaming revenue through established customer base. 
• Must have strong telemarketing skills. 
• Computer literate required
• Must possess excellent interpersonal, communication, team-building and problem-solving skills. 
• Must be resourceful and highly motivated in seeking out new VIP opportunities. 
• Must be able to work effectively across all departments. 
• Must present a well-groomed, professional appearance. 
• Must be willing to adhere to all Oklahoma and tribal gaming regulations and guidelines. 
• Must be willing to work any shift and any day when necessary. 
• Must be able to work extended hours during special events.
• Must be at least 21 years of age.