Application Support Technician

Location: Brindisi, Italy or Valencia, Spain, Hybrid
Employment: Full-Time Contract
Duration: Long-term
Language: Fluent English required
Industry: International Organizations / Enterprise IT / Managed Services

About the Opportunity

Pragmatike is recruiting on behalf of a major international organization for an Application Support Technician to join a global Digital Solutions Managed Services team.

You’ll support a portfolio of business-critical applications and enterprise tools, working across application maintenance, Tier-2 support, databases, Windows/Linux environments, and end-user support.

This is a hands-on role for someone who enjoys troubleshooting complex technical issues, working across different technologies, and keeping production systems reliable and available.

What You’ll Do

• Provide day-to-day Tier-2 support and maintenance for business applications and enterprise tools.

• Troubleshoot application issues, identify root causes, and escalate complex incidents when required.

• Perform administration and troubleshooting across MSSQL and open-source databases.

• Support application releases, upgrades, configuration changes, and deployments.

• Assist with structural application changes required during system upgrades.

• Support applications running across Windows and Linux environments.

• Respond to application-related queries from users working across different locations.

• Support the deployment of tools and operational processes that improve service delivery.

• Provide knowledge transfer to Tier-1 teams and support end-user training when required.

• Maintain technical documentation, system reports, and knowledge-base content.

• Participate in operational meetings and collaborate with other technical teams.

• Contribute to special projects and provide additional technical support when required.

• Participate in a rotating 24/7 on-call schedule, approximately one week per month.

What We’re Looking For