Quality Control Field Technician

Job Summary:

FleetPulse is transforming the transportation industry by making every mile safe and efficient. Our seamless integration of innovative hardware and data provides insights into operations, uptime, and safety for trucking fleet customers. Using FleetPulse’s telematics platform, fleet managers create a safer, smarter, and more sustainable future of freight.

The Contract Quality Control (QC) Field Technician is responsible for conducting on-site inspections, testing, and monitoring of products, materials, and processes at customer locations, construction sites, or production facilities to ensure compliance with quality standards. This role requires an individual with strong attention to detail, excellent technical knowledge, and the ability to communicate effectively with both internal teams and external clients.

This job will require a unique combination of flexibility, troubleshooting, creativity, leadership, and drive. You will be part of a team of people who actively employ their knowledge and skillsets – and seek to learn additional skills – to intake, manage, document, solve, and escalate product issues as well as identify ways to improve support capabilities, product features, and user experience.

This position reports to the Head of Operations. This position is preferred to be in Savannah, GA close to Great Dane, FleetPulse’s trailer manufacturer integration partner. However, this position is open to being remote in the Eastern United States for flexible travel and quick response to customer demand.

Key Responsibilities:

1. Field Installation Requirements

• Perform product hardware installations for first fit “pilot” customers and projects requiring travel up to 90% monthly.

• Self-manage what is needed for each job: inventory, tools, travel, and familiarity of products to be an expert on hardware installation and performance.

• Perform software-to-hardware commissioning and firmware updating to manufacturer specifications.

1. Field Inspections and Testing:

• Perform field inspections on materials, products, and processes to verify quality and compliance with regulatory standards, specifications, and client requirements.

• Conduct routine testing (e.g., visual inspections, measurements, sample collection, etc.) on-site to monitor product quality and identify potential issues early in the process.

• Document and report any deviations from product quality standards and escalate them to the appropriate personnel.