IT Support Engineer
€25,000 – €32,000 / yr base salary
Posted 16 Sep 2026
Advertised as “Senior IT Support Engineer”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 6+ yrs
- Management level
- People management
- Employment
- Hybrid
- Contract
- Full-time
| Base salary | €25,000 – €32,000 / yr |
|---|
Field of studyComputer Science, Engineering, Information Systems
Study levelBachelor's
About 3E:
3E is a mission-driven company dedicated to creating a safer and more sustainable world. We offer award-winning regulatory intelligence and AI solutions to help organizations protect people and products. With over 35 years of experience and a global presence, we empower our customers with innovative compliance solutions.
You will get to work at a company that combines startup agility with the stability of an industry leader. Partner with enterprise customers and global experts to advance environmental safety and solve complex data science challenges.
Join us and make an impact!
About the Role:
3E is looking for a Senior IT Support Engineer to join our global Service Desk team in Sofia, Bulgaria. This is a senior individual contributor role for someone who can combine hands-on employee support with technical leadership, endpoint expertise, automation, and continuous improvement.
You’ll help keep day-to-day service desk operations running effectively while also looking beyond individual tickets to identify recurring issues, improve processes, strengthen documentation, and use AI and automation to make support more efficient. You’ll work across Microsoft 365, endpoint management, Windows and Mac environments, and a broad workplace technology landscape while partnering with colleagues across Security, Infrastructure, Engineering, and other teams.
You’ll also play an important local role in supporting our Sofia office and equipment operations across Europe, while collaborating with a globally distributed team across multiple regions.
Location: This position is based in Sofia and follows a hybrid working model, with two days per week in the office.
What You’ll Do
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Provide senior-level support for internal employees across endpoint, workplace, and service desk technologies.
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Support and improve Microsoft 365, Entra ID, Intune, Windows, Mac, and related workplace technology environments.
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Manage ticket-based support while identifying recurring patterns and opportunities to prevent issues rather than repeatedly resolve them.
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Use AI and automation to improve service desk workflows, diagnostics, remediation, self-service, and the overall employee experience.
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Analyze service desk and endpoint information to identify root causes, reduce recurring demand, and improve service delivery.