Service Designer

Company Description

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services. 

 We’re an award-winning employer reflecting how our employees are at the very heart of  what we do: 

• UK & Ireland's premier AWS, Microsoft & Oracle partner 
• 3300+ strong, €350/£300m revenue business 
• 10+ years as a Great Place to Work in Ireland & UK 
• Best Workplace for Women in the UK & Ireland by GPTW 
• Best Workplace for Wellbeing in the UK by GPTW 

We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!. 

Job Description

We are looking for an experienced Senior Service Designer to work within a multidisciplinary team delivering complex digital services for a UK public sector client.

You will lead service design activity across the service lifecycle, working from Discovery and Alpha through Beta and Live, depending on the assignment. You will help teams understand complex service landscapes, identify user and organisational needs, and design coherent end-to-end services across digital and non-digital channels.

Working alongside user researchers, interaction designers, content designers, product managers, business analysts, delivery managers, developers, architects, policy colleagues and operational teams, you will ensure services are designed around user needs while considering policy, technology and operational constraints.

You will be expected to work confidently within a GOV.UK Service Standard and Government Digital and Data environment, helping teams make evidence-based design decisions and prepare services for assessment where required.

Key responsibilities

You will:

• Lead service design activity within an Agile multidisciplinary delivery team.
• Map as-is and to-be services, identifying pain points, dependencies, opportunities and gaps across the end-to-end journey.
• Create and maintain service blueprints, journey maps, service maps, ecosystem maps and other appropriate service-design artefacts.
• Understand the relationship between user-facing journeys and the processes, people, policy, data and technology that support them.