Customer Support Engineer
PLN 266,000 – PLN 360,000 / yr base salary
Posted 15 Sep 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Management level
- Individual contributor
- Employment
- Remote
- Contract
- Full-time
| Base salary | PLN 266,000 – PLN 360,000 / yr |
|---|
Coder is looking for a Customer Support Engineer to join our dynamic, collaborative team. In this pivotal role, you’ll work hand-in-hand with our Product and Customer Success teams, making a direct and lasting impact on our fast-growing business. As part of a small, agile group, your expertise will be highly visible, helping shape the future of our Customer Support function.
We’re looking for someone who thrives in a fast-paced environment built on open communication, continuous learning, and creative problem-solving. You are proactive, detail-oriented, tactful, and endlessly curious about new technologies. With a natural instinct for automation, process improvement, and exceptional customer experiences, you’ll troubleshoot complex issues, deliver timely and effective solutions, and communicate with clarity and empathy.
Above all, you’ll be a passionate advocate for our customers by driving satisfaction, fostering success, and elevating the support experience at every touchpoint.
What you’ll do here
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Reproduce and debug customer issues by building or using existing test environments and tools
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Communicate tactfully with customers
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Gather information, provide diagnostic and resolution steps, convey process and product guidance and follow up after issues are resolved
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Solve incoming technical support requests in a timely manner, including high-severity urgent cases
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Identify and communicate product usage trends, bugs and feature requests
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Guide and mentor new team members on processes and procedures
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Collaborate with Enterprise Account Managers to schedule, coordinate, and lead customer debugging calls
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Document and record all activity with customers in accordance to both internal and external security standards
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Help build out the scope of the team by contributing to product documentation, customer knowledge base, and best practices guides
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Continuously improve process and tools in collaboration with the team
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Periodic on-call rotation for production-down issues
What we’re looking for
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3+ years of customer support engineering experience (or comparable customer-facing technical role), preferably for mission-critical software
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3+ years supporting enterprise-sized companies