IT

About KPMG in India

KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada.

KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.

Responsibilities

We are looking for a ServiceNow Developer with 4–6 years of experience specializing in IT Operations Management (ITOM) and Event Management. The candidate will be responsible for designing, implementing, and maintaining ITOM solutions, ensuring proactive monitoring, automation, and seamless integration across enterprise systems.

Key Responsibilities

ITOM Development

Configure and customize ITOM modules (Discovery, Service Mapping, Orchestration, Cloud Management).

Implement CMDB population and reconciliation strategies.

Automate workflows for infrastructure and application monitoring.

Event Management

Configure Event Management to capture, normalize, and correlate events from multiple monitoring tools.

Develop alert rules, correlation logic, and remediation workflows.

Integrate Event Management with ITSM processes (Incident, Problem, Change).

Integration & Automation

Build integrations with monitoring tools (e.g., Nagios, SolarWinds, SCOM, Zabbix, Dynatrace).

Develop orchestration workflows for automated remediation.

Ensure smooth data exchange using REST/SOAP APIs and MID Server.

Platform Enhancements

Create custom dashboards and performance analytics for ITOM/Event Management.

Maintain and upgrade ServiceNow instances, ensuring compatibility with new releases.

Apply best practices for coding, testing, and deployment.

Collaboration & Support

Work closely with infrastructure, application, and ITSM teams.

Provide technical guidance during UAT and production rollout.

Document technical designs, workflows, and integration mappings.

Required Skills & Experience

4–6 years of ServiceNow development experience.