Service Delivery Manager

Company Description

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services. 

 We’re an award-winning employer reflecting how our employees are at the very heart of  what we do: 

• UK & Ireland's premier AWS, Microsoft & Oracle partner 
• 3300+ strong, €350/£300m revenue business 
• 10+ years as a Great Place to Work in Ireland & UK 
• Best Workplace for Women in the UK & Ireland by GPTW 
• Best Workplace for Wellbeing in the UK by GPTW 

We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!. 

Job Description

Role Overview

As a Service Delivery Manager, you will be responsible for managing client relationships and ensuring the successful delivery of services. You will collaborate closely with customers, the wider Service Delivery team, and Technical Consultants to deliver high-quality outcomes and drive customer satisfaction.

Roles & Responsibilities

• Service Reporting: Produce both customer and internal service reporting.
• Service Reviews: Conduct regular reviews with customers.
• Customer Management: Handle escalations, issues, problems, and requirements.
• Financial Management: Oversee invoicing and financial aspects of assigned accounts.
• Forecasting: Perform monthly forecasting of project costs and revenue, understanding gaps and putting corrective measures in place, as appropriate.
• Compliance: Ensure ISO20000 compliance and best practices.
• Service Improvement: Identify and implement continual service improvement initiatives.
• Risk Management: Manage business risk and ensure business continuity.
• Customer Satisfaction: Achieve targets and drive improvement initiatives.
• Business Development: Explore and drive opportunities for new or additional work within existing customers.

Qualifications

Qualifications, Essential skills and Experience

• Experience: 8+ years in Service Delivery Management.
• Language: Fluency in English.
• Communication: Strong verbal and written communication skills.