Leasing and Tenant Services Specialist

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Job Title: Leasing and Tenant Services Specialist (US Property Management)

Location: Remote

Time Zone: US Time Zones (EST–PST)

Role Overview
We are looking for a proactive and tenant-focused Leasing and Tenant Services Specialist to support leasing operations and tenant experience across a US residential portfolio. This role is central to keeping occupancy rates high, tenants satisfied, and properties well-maintained. You will handle everything from leasing inquiries and lease renewals through to maintenance coordination and rent follow-up. Prior hands-on experience working in US property management is essential — candidates without this background will not be considered.

Key Responsibilities

• Handle inbound leasing inquiries, schedule showings, and guide prospective tenants through the application process

• Prepare and manage lease agreements, renewals, and related documentation

• Monitor rent collection, identify delinquencies, and follow up with tenants on outstanding balances

• Coordinate and track maintenance and repair requests, ensuring timely resolution through vendor management

• Build and maintain strong tenant relationships, addressing concerns and resolving issues efficiently

• Manage move-in and move-out coordination including walkthroughs, inspections, and deposit tracking

• Maintain up-to-date tenant records, lease files, and property data within property management systems

• Provide regular updates to property owners on occupancy, maintenance status, and tenant matters

Required Qualifications

• 1+ years of leasing or property management experience within the US residential real estate market

• Demonstrated experience across leasing, rent collection, tenant communication, and maintenance coordination

• Working knowledge of US leasing practices, rental agreements, and tenant management processes

• Experience using US property management platforms such as AppFolio, Buildium, Yardi, or similar

• Must have prior remote work experience, be fluent with remote collaboration tools and platforms (such as Slack, Zoom, Google Workspace, Asana, or similar), and have ideally worked with US-based companies. Applications without this experience will not be considered.