Account Management

About Gigi

Gigi is the agentic operating system of enterprise media buying. Our first product is the AI media manager for Amazon DSP. Since launching it in summer 2025, we've grown to manage hundreds of millions in advertising spend on behalf of the largest agencies in the world.

We're backed by top venture investors Golden Ventures and Aperiam Ventures. Our founding team has spent 15+ years building in Amazon Ads and programmatic, including a prior $100M+ exit.

We doubled revenue in the past two months. We expect to double again by early Q4.

We're hiring a member of our GTM team to own the relationships with our customers and enable them to adopt agentic AI: reshaping how their org is structured and raising the ceiling on what they can do across the media channels Gigi operates.

This is the 12th role at Gigi. As an early employee you will have a meaningful role in crafting the trajectory of our company and, when successful, transform your career.

What you'll do

• Own end-to-end deployment of Gigi across newly added customers.

• Own the adoption of Gigi across existing customers to ensure our customers are leveraging our product as best as possible to achieve their desired business goals.

• Own upsell and cross-sell opportunities across the customers assigned to you, with an uncapped commission structure.

• Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.

• Partner closely with Product, Engineering, Design and leadership to ensure we are building the optimal product for our customers.

• Work directly on the product itself. You'll help write and refine the skills, prompts, and guardrails that determine how Gigi operates a live customer account. This is not a passive relationship-management seat.

What success looks like

• First 90 days. You become an expert on Amazon DSP and programmatic media. Your first customer cohort is deployed and running live spend. You know their business goals well enough to argue for them internally.

• Six months. You own >$1M in revenue. Your customers are running 100% of their eligible campaigns through Gigi, and you've closed your first expansion.

• Twelve months. Expansion revenue on your book is 10%+ above where those accounts started. Product ships things you specified. At least one of your accounts is a reference customer we can put in front of any agency in the market.

What you'll bring

• 3-8 years of experience in customer-facing roles (account management, media agency, or consulting).

• Strong analytical skills, with the ability to synthesize complex data into compelling narratives.

• Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.

• A relentless desire to do whatever it takes to grow our business and catapult your career.

Bonus points if

• You've worked in advertising or ecommerce, specifically within retail media, Amazon Ads, or DV360.

• You have strong product instincts: the ability to write crisp PRDs, define success metrics, and contribute customer insight back into the product roadmap.

• You have experience building with or around LLMs and AI agents (prompting, evaluation, guardrails, tooling, workflow design).

The hard parts

We'd rather you know this before you apply.

• We are a hard-working team in pursuit of building a generational business. We expect all team members to be "all in."

• Our customers are large agencies with entrenched workflows and skeptical media buyers. You will spend real time convincing people that an agent should touch accounts they've managed by hand for a decade.

• The product changes weekly. What you demo this month may work differently next month, and you'll be the one explaining why.

• On most accounts you are the whole team. No pod, no tier-two support, no playbook you didn't write yourself.

Compensation and equity

• Base salary: $80k-$150k depending on experience level

• Uncapped commission on upsell and cross-sell across your book

• Meaningful equity. We want to be as generous with equity as possible, and top performers can expect equity top-ups early and often.

Life at Gigi

• In-office culture. We work together downtown Toronto, 5 days a week.

• Catered lunch every day from Toronto's best spots. Current rotation: Impact Kitchen, iQ Food Co., ChopHop, and Cumbrae's.

• Real snacks: Greek yogurt, Mateína yerba mate, Barebells protein bars, Midday Squares. Tell us what you want and we'll add it.

• Top-of-the-line Apple equipment.

• Comprehensive health and dental coverage.