IT Engineer
Posted 5 Oct 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 0–2 yrs
- Management level
- Individual contributor
- Employment
- Remote
- Contract
- Full-time
No salary listed for this role.
About Ema
Ema builds AI Employees for HR, IT and Finance. Our AI Employees take on the busy work across the employee experience, from recruiting, onboarding and benefits to IT support, invoice processing and payroll, so people can spend their time on work that needs them. Founded by former executives from Google, Coinbase, Flipkart, and Okta, our team includes engineers from premier tech companies and graduates of Stanford, MIT, UC Berkeley, CMU, and IITs.
We are backed by industry leading investors including Accel, Naspers/Prosus, Creaegis, Section32, and angels like Sheryl Sandberg and Dustin Moskovitz. Headquartered in Silicon Valley and with offices in London, Bangalore and Vancouver, Ema is at the frontier of what Agentic AI can do in production. We ship real systems that run real business processes at scale.
About the role
As Ema scales, our corporate IT environment tools, access, devices, and compliance has outgrown an ownership-by-default model. We're hiring an IT Engineer to own it end to end.
This is not a traditional helpdesk role. Ema is an agentic AI company, and we expect our own internal operations to reflect that. You'll run corporate IT while systematically automating it, using agentic tooling to remove the manual work rather than absorbing it. The measure of success in this role is how little of it remains manual after a year and every employee’s experience is great.
What you'll do
-
Agentic Workflows & Automation: Treat every recurring manual task as an automation candidate, extending existing systems and leveraging AI coding tools to design autonomous workflows.
-
Automated Identity & Access: Shift JML lifecycles, including global employee onboarding, Okta/SCIM provisioning, and access reviews from ticket-driven processes to policy-driven automation.
-
SaaS Lifecycle Automation: Programmatically maintain tool inventories, track utilization, and reclaim unused licenses automatically.
-
Automated Endpoint Security: Manage fleet MDM while automating OS patching, encryption baselines, and continuous drift detection.
-
Automated Compliance & Security: Generate audit evidence for SOC 2, ISO 27001, and AI governance frameworks as a continuous byproduct of automated operations.
-
Operational Excellence: Standardize IT runbooks, manage integration registries, and deliver Tier 1/2 support with defined SLAs.