Retail Stock Associate

The Retail Stock Associate must be able to lift 50 lbs., transport merchandise from delivery area to stores and stockroom locations, as well as maintain stock volume, neatness and cleanliness and controlling inventory. Also work standing for 90% of the day. Ability to drive, or learn to drive, electric cart and use of forklift. Ability to take direction, prioritize duties, produce and maintain written records. Strong interpersonal and communication skills and ability to give excellent customer service. Previous stockroom or warehouse experience preferred.

Responsibilities

•  Ensure uniform standards are adhered to. Always wear a uniform that is clean and neatly pressed. Name tag should be worn at all times.
• Customer Service: both internal and external customers
•  Maintain customer service levels in accordance with Total Service standards
• Embrace the “Spotlight on Service” behaviors
•  Acknowledge and greet guests with a smile
•  Be knowledgeable about the Total Rewards program and the benefits it offers the guest
•  Be courteous and create a warm, friendly atmosphere for the guest
• Be knowledgeable of the hotel property and the amenities it has to offer
• Communicate all daily activities to the next shift on duty
•  Respond to pages in a timely manner
•  Partner with fellow associates to create a strong team
•  Communicate daily activities to the Supervisor on Duty
•  Adhere to company guidelines on attendance and tardiness. Clock in and out as directed based on the schedule
• Stock Management
•  Receive the shipments in a timely manner
•  Receive, unpack, and put away or transfer the daily deliveries of merchandise
•  Receive in DDS shipments and notify Supervisor on Duty if there are discrepancies
• Receive orders of Pepsi, liquor, wine and beer
•  Receive requisitions from the loading dock
•  Follow delivery schedule set forth by the Retail Manager
• Transport merchandise from the receiving dock to the store locations
•  High volume retail stores require additional physical labor to stock coolers and transport stock from remote storage locations
• Ensure that all the necessary supplies are delivered to the stores (bags, tissue, bubble wrap, etc.)
•  Complete stock counts as requested
•  Maintain and manage stock areas
•  Inform the Supervisor on Duty if there are overstock items or out of stocks
• Complete on hand logs where applicable for the stock room areas
• Monitor alcohol and beer inventory and assist with ordering where applicable
• Assist in completing store to store transfers
• Participate in stock room cleanliness by dusting and keeping all areas neat and uncluttered
• Inform Supervisor on Duty if there are any maintenance concerns (lights, etc.)
• Collect and dispose of trash where applicable
• Attend mandatory meetings and training sessions
• Complete job assignments as directed by the Supervisor on Duty
• Assist with associate sales, inventories and special events as requested

Qualifications

• MUST BE 21 YEARS OF AGE OR OLDER
•  1 year customer service experience required.
•  1 year Retail Stock experience required.
•  The ability to work with minimal supervision.
•  Knowledge of basic math.

ADDITIONAL REQUIRMENTS 

• Fast paced, high volume environment involving constant interaction with staff and public. 
• Shifts may vary based on business needs. 
• Must be able to handle intoxicated guests in a professional manner.
•  Must be able to tolerate secondary tobacco smoke.

For over 30 years we’ve set the standard now you can too.  As a team member of Horseshoe, you will embody the spirit of Las Vegas with classic style, timeless glamour and high rolling excitement.  This classic yet contemporary property is where you will entertain our guests as they enjoy 2,814 rooms, 244 suites, 6 restaurants and 1,250 slot and video poker machines.  Horseshoe is the place for the smart and sophisticated to start their career.