Customer Director

Req ID:525930 

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Customer Director and Head of Partnering in NSW / WA

At Alstom, we build what millions depend on daily - rail transportation systems that can't afford to fail. We're more than 80,000 people worldwide creating the industry's most diverse portfolio: high-speed trains, metros, trams, maintenance services and integrated systems.  

More Than a Job: A Mission

We seek a visionary leader to drive customer excellence and strategic partnerships, shaping the future of rail mobility. Join us to lead high-performing teams, solve complex challenges, and deliver solutions that leave a lasting legacy across Australia.  

Your Role, Your Impact

• Develop scalable customer strategies to expand market presence and drive growth
• Foster cross-functional collaboration between commercial, technical, and operational teams
• Ensure reliability and quality in service delivery, exceeding customer expectations
• Champion innovation in customer engagement and partnership models
• Promote knowledge sharing and best practices across teams and regions

You'll work with sharp, committed teams solving complex challenges that shape the future of mobility, ensuring seamless integration of business and technology.    

What You Bring

• Bachelor’s degree in Business, Engineering, or related field; MBA preferred
• 10+ years’ experience in customer leadership, partnership management, or rail industry
• Expertise in customer relationship management, strategic partnering, and rail operations
• Deep understanding of mobility solutions, commercial strategy, and stakeholder engagement
• Exceptional leadership, negotiation, and communication skills with proven team management

How Success Is Measured

• Achievement of delivery timelines and strategic customer goals
• Effective collaboration and leadership across teams and partners
• Reduction in service defects and increased operational efficiency

Alstom, A Great Place to Grow

• Work with advanced rail technologies and shape strategic vision
• Drive global impact from our NSW / WA offices
• Accelerate your career through continuous learning and development

Here, progress isn't always easy but the impact is real. Because the scale is massive, the tasks are complex when the system runs, the train moves, and the city connects that feeling stays with you. And the legacy lasts.

Important to note:

 
As a global business, we're an equal-opportunity employer that celebrates diversity across the 70+ countries we operate in. We're committed to creating an inclusive workplace for everyone. An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals. We are an equal opportunity employer and strongly encourage women, Aboriginal and Torres Strait Islander, people with disability and other minority groups to apply.
 
We recognise that embracing flexibility & inclusivity is the smarter way of working. Please speak with us about your individual needs or if any workplace adjustments are required. If you require any adjustments to the recruitment process please email: hr.accessibility@alstomgroup.com. For internal applicants, please ensure you confirm your eligibility to apply with your Supervisor and relevant Human Resources representative prior to submitting an application. As part of the application process, you will be required to undergo pre-employment reference and medical checks, including drug and alcohol testing.