Design Director

The Chief Designer - Experience leads a multi-disciplinary design team, owning a specific brand domain and driving its strategic design direction. You'll identify customer, business, and technology opportunities, guiding project teams to ideate, visualize, and prototype future experiences.

You'll champion a holistic approach to experience design, starting with the customer and rapidly iterating solutions to deliver desirable, technically feasible, and strategically aligned experiences that are viable at scale; orchestrating seamlessly across physical and digital enablers to deliver one cohesive experience. You're a strategic leader and natural collaborator, bringing multidisciplinary design teams together to set and achieve a shared vision.

You'll apply brand domain-specific expertise and overall experience design leadership to influence product vision, strategy, roadmaps, and decision-making. You'll partner cross-functionally across Ford, including Design, Marketing, Technology, Program Management, CX, and key business units, aligning on future program planning and objectives. Your focus is on finding creative alignment across all disciplines and ensuring business strategy translates into innovative experiences that delight users. You're exceptionally well-versed in modern product and experience creation, capable of leading a team in the right direction even within complex and ambiguous opportunity spaces.

Responsibilities

What you'll do:

• Define strategic briefs and lead project execution: Define the problem and opportunity, set learning objectives for research, collaborate on research, translate insights into prototypes, and define assumptions and plans for testing.
• Oversee the design and development of end-to-end experiences within the domain, ensuring physical and digital enablers are designed and timed together as one cohesive system.
• Be a hands-on leader: Generate ideas, actively participate in ideation and co-creation sessions, and inspire teams to do the same.
• Embody Ford Design culture: Foster a visionary and innovative design culture within the team, encouraging bold thinking, creativity, and a collaborative environment.
• Represent the Experience Design function: Collaborate across departments, ensuring a human-centered focus throughout.
• Influence product vision and strategy: Apply domain expertise and experience design leadership.
• Communicate strategic recommendations: Clearly articulate the “why” behind the “what” to diverse stakeholders.
• Oversee multiple projects: Maintain high quality, accuracy, and impact. Ensure on-time delivery, effective outcomes, and project team success through clear and measurable goals.
• Identify opportunities for business value: Articulate the rationale for design solutions in the context of business and user needs.