Customer Service Agent
PLN 7,000 – PLN 9,000 / mth base salary
Posted 9 Jul 2026
Advertised as “Customer Service Agent - Call Center - Night Shift”
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 1–3 yrs
- Management level
- Individual contributor
- Employment
- Hybrid
- Contract
- Full-time
- Visa sponsorship
- Not offered
| Base salary | PLN 7,000 – PLN 9,000 / mth |
|---|
About SpotOn
We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.
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Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users
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Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
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Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running
We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.
Position Objective
The Support Expert I serves as the first point of contact for clients, delivering high-quality support across both software and hardware environments. This role is ideal for professionals who enjoy problem-solving, helping others, and developing technical expertise within a dynamic, technology-driven organization.
Our Client Support department includes two specialized teams: Software Support and Technical Support each focused on different aspects of the client experience. The Software Support team provides friendly, knowledgeable assistance to resolve application issues and help clients get the most value from our products, while the Technical Support team delivers expert support for payment devices, printers, and related hardware, ensuring timely resolution of technical and connectivity matters. Based on your strengths, technical aptitude, and career interests, you may further develop expertise aligned with one of these support areas over time.
Responsibilities
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Primary phone-based customer support - handle inbound calls, resolve issues in real time, and deliver a high-quality client experience
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Troubleshoot and resolve common technical issues related to POS systems, payment devices, and peripherals
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Guide clients through basic setup, updates, and everyday use of the platform
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Accurately log all interactions and actions in CRM/ticketing systems
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Escalate complex cases to Tier 2 with clear documentation and context
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Identify recurring issues and share insights to improve processes, product, and knowledge base