Client Onboarding Specialist
US$46,500 – US$64,000 / yr base salary
Posted 9 Oct 2026
BranchFactor Summary
The original posting with the fluff stripped out
- Expected experience
- 2–5 yrs
- Management level
- Individual contributor
- Employment
- Remote
- Contract
- Full-time
- Visa sponsorship
- Not offered
| Base salary | US$46,500 – US$64,000 / yr |
|---|
Field of studyBusiness Administration, Hospitality Management (or related)
Study levelBachelor's
About SpotOn
We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.
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Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users
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Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
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Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running
We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.
Position Objective
As a Client Onboarding Specialist, you will play a critical role in ensuring a seamless and strategic Point of Sale (POS) implementation experience for our enterprise and mid-market clients (5+ locations). Serving as a trusted advisor, you will take ownership of the entire onboarding journey, from initial engagement to successful activation, ensuring that all system elements are configured, integrated, and optimized for client operations. This role requires a high level of project management, stakeholder coordination, and technical expertise to drive efficiency and ensure client satisfaction. Your success will be measured by key performance indicators, including time-to-install, activation rates, and overall client experience (NPS/CSAT).
Responsibilities
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Lead onboarding consultations with key decision-makers, aligning expectations, defining success metrics, and establishing implementation roadmaps.
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Serve as the primary contact for executive stakeholders, ensuring proactive communication and alignment throughout onboarding.
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Identify and mitigate potential roadblocks, coordinating with internal teams and escalating when needed to maintain momentum.
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Partner with Success and Support teams to ensure smooth post-installation transitions and long-term client adoption.
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Conduct detailed configuration calls, aligning system setup with complex multi-location operations and client workflows.
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Collaborate with Engineering, Sales, and Implementation teams to manage custom integrations and system optimizations.