Sales Supervisor

Key Responsibilities:

1. Sales Leadership & Client Development

• Lead and inspire the sales team to achieve and exceed individual and team sales targets.

• Guide and support the sales team, ensuring skill development in selling techniques, product knowledge, and customer relationship management.

• Support the Manager in delivering energetic and impactful morning to maintain communication and share key updates.

• Ensure the highest standard of customer service and client experience.

• Build and nurture long-term client relationships, develop VIP clients, and attract new customers.

• Support clienteling initiatives to maximize sales opportunities.

• Handle client enquiries, concerns, and complaints professionally, ensuring effective resolution.

• Ensure professional grooming standards and adherence to brand presentation guidelines.

1. Operations & Floor Management

• Act as shift leader/manager-on-duty to oversee daily store operations and ensure optimal floor coverage.

• Manage in-store appearance to ensure alignment with brand standards.

• Oversee stock management, CRM, and after-sales processes to support sales and service excellence.

• Coordinate and execute store events, communication activities, and Store operations.

• Ensure proper security measures are always followed.

• Prepare and review daily sales reports with qualitative insights when required.

1. Product & Merchandising

• Take responsibility for assigned product categories (métiers) including sales performance, inventory control, visual merchandising, and staff training.

• Monitor market trends and provide buying recommendations to the Store Manager.

• Maintain a neat and visually appealing store environment at all times.

Requirements & Capabilities

• Minimum 3 years’ experience in a supervisory role within high-end fashion, luxury retail, or a similar customer-facing environment.

• Fluent in English

• Leadership skills with the ability to inspire, motivate, and develop teams.

• Strong client relationship management and problem-solving abilities.

• Passionate about luxury retail, fashion, and delivering outstanding customer experiences.

• Exceptional interpersonal and communication skills.

• Tech-savvy with proficiency in MS Office and CRM systems.

• Able to work retail hours, including weekends and public holidays.