Operations Training Manager

The Team:

The Retail Operations team supports all Hermès of Paris retail boutiques in efforts to reduce in-store operational and administrative workload, as well as streamline processes and achieve operational excellence for the ultimate associate and client experience. 

The Opportunity:

As the Operations Training Manager for the NYC/Central region you will be responsible for delivering instructor-led, in-person and web-based training to new and existing employees.  Training programs will focus on a variety of topics within the operational areas of a retail store environment.  The Operations Training Manager, NYC/Central provides support to the field, that can include on-site and individual training when needed.

Reporting to the Director, Operations Training, this position will conduct needs assessments, design, and develop training materials and resources with the end-user in mind.  The focus will be to support the retail teams, ensuring operational efficiency and effectiveness.

About the Role: 

• A subject-matter expert on all store policies and procedures, processes, and systems

• Collaborates to develop user-oriented training materials and resources using a variety of modalities (i.e., PowerPoint, digital platforms and resources, videos, etc.)

• Administers training to retail personnel through scheduled visits and virtual methods as needed to include, but not limited to, new store openings, turnover, new hires, management relocation, tools, etc.

• Serves as a direct point of contact for the retail teams with regards to training, follow up, and operational support

• Works closely with Internal Control and other cross-functional departments to develop, update, and implement retail policies and procedures

• All other duties assigned by supervisor

Supervisory Responsibility: 

• No

Budget Responsibility: 

• Yes, the Operations Training Manager will work within the parameters of the department’s set annual budget.  The employee should identify areas for cost and efficiency to minimize costs when possible.

Decision Making Responsibility: 

• Yes, this position will be responsible for interpreting policy, assessing operational training needs at the store level in tandem with appropriate response/actions and implementing efficient workflow processes for auditing. 

About You: 

• Bachelor’s Degree

• A minimum 5+ years of experience in a similar role with curriculum development and training delivery; retail operations experience preferred or experience with transferrable skills 

• Involvement and knowledge creating materials for learning; use of learning management systems is a plus

• Strong written and verbal skills; excellent and articulate presentation skills that are motivating and inspiring. 

• The ability to effectively listen and communicate appropriately to various audiences at multiple levels

• Well versed with technology and proficient in Microsoft Applications (i.e., Word, Excel, PowerPoint) 

• Detail oriented and highly organized with the ability to manage multiple tasks simultaneously

• Flexible team player who can effectively prioritize. Ability to work cross-functionally

• Solid understanding of budgeting and ability to exercise appropriate judgement

• Proven excellence at meeting long and short-term deadlines

• Ability to be transparent but discreet with sensitive information

• Regular in-person work at a Company-designated work location is an essential function of this position

The range for this position is $90,000.00 -110,000.00. Actual rates are determined based on the job, location, and individual experience. 

Hermès is proud to offer a variety of benefits to support the needs of our employees and their families, including: 

• Commission and bonus incentives based on sales performance

• Medical, Dental, Vision

• Life Insurance and Disability

• Paid time off (18 DDO's, 12 company holidays, 2 wellbeing days, and sick & safe time)

• Paid Parental Leave and Transition Time 

• 401(k) and Roth Retirement Plan with company matching and profit sharing 

• Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)

• Product discount and EAP resources

•  Access to Calm App, Health Advocate, Family Building Support, and more!
   

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Company Overview:

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.

An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.

At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès’ success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that’s at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films “Footsteps Across the World” available on our website. Link here.

Our Commitment:

Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at privacy.us@hermes.com. Please do not submit resumes or applications to this email address.

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.

Hermès of Paris (HOP), the United States subsidiary, opened its first boutique in Beverly Hills in 1972. Today, the company operates 39 boutiques and an accessories pop-up shop, in addition to a Distribution & Service Center located in New Jersey. The Corporate Headquarters is situated in the heart of New York City, in close proximity to the Client Relations Center and Campus Hermès, the company’s training center. Hermès of Paris also maintains a regional Corporate Office in Beverly Hills. The organization employs more than 1,500 associates, and this number continues to grow. The subsidiary’s expansion is supported and guided by President & Chief Executive Officer Diane Mahady and the Senior Leadership Team.
We are proud to be an equal opportunity workplace. It is the policy of HOP, that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. HOP also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.