Training Programme

About the Difaya Training Programme

The DWTC Difaya Training Programme is designed to develop the next generation of Emirati hospitality professionals through a structured learning and development journey.

This two-year, full-time employment programme provides participants with comprehensive training and practical experience across key hospitality functions, including Food & Beverage Service, Food Hygiene, Customer Care, and guest-facing operations. The programme places a strong emphasis on service excellence, communication, professionalism, and cultural representation to prepare participants for successful careers within the hospitality and events industry.

Key Learning Areas

• Food & Beverage Service
• Food Hygiene and Safety
• Customer Care and Guest Services
• Hospitality Operations
• Service Excellence
• Communication and Interpersonal Skills
• UAE Cultural Representation and Professional Etiquette
• Teamwork and Collaboration
• Health, Safety, and Operational Standards
• Personal and Professional Development

Eligibility Criteria

Nationality

• UAE Nationals holding a valid UAE Passport and Family Book (Khulasat Al Qaid) or Marsoom.

Age

• Between 18 and 30 years old.

Education

• High School Certificate or Diploma.

Language

• Very good verbal and written communication skills in English.

Availability

• To work full-time.
• Willingness to work a 9-hour shift, including shift work where business requirements apply.

What We Are Looking For

We are seeking enthusiastic and motivated UAE Nationals who are:

• Passionate about building a career in hospitality and customer service.
• Customer-focused with excellent interpersonal and communication skills.
• Professional, adaptable, and eager to learn.
• Committed to delivering exceptional guest experiences.
• Able to work effectively in a dynamic, fast-paced environment.
• Team players with a positive attitude and a strong sense of responsibility.

What We Offer

• Full-time employment with Dubai World Trade Centre.
• A structured two-year hospitality development programme.
• Practical training across multiple hospitality functions.
• Coaching, mentoring, and continuous learning opportunities.
• Exposure to world-class exhibitions, conferences, and international events.
• Career development opportunities within one of the region's leading hospitality and events organisations.

Begin your hospitality career with Dubai World Trade Centre and become part of a team dedicated to delivering exceptional experiences to guests from around the world.