Dispatcher

The Dispatcher will report directly to the Lead Dispatcher or Communications Lead.

Essential Functions (Responsibilities):

• Receives and responds to emergency and non-emergency situations including calls from the public, University offices, Security Officers, and other emergency service agencies via the telephone, radio systems, and computer.

• Processes and evaluates information received and prioritizes calls and dispatches required patrol officers and/ or other emergency service agencies.

• Monitors and coordinates activities and assignments of Security Officers and other Security personnel via radio and Security computer systems.

• Maintains status and location of all on-duty Security Officers and other Security personnel.

• Utilizes and monitors technology such as computers, radio systems, telephones, fire alarms, intrusion/ panic alarms, surveillance cameras, emergency broadcast and text messaging systems and other communication equipment. 

• Send emergency message notifications when needed.

• Creates and maintains automated or manual logs of public safety communications activity.

• Accesses and enters sensitive information in University databases as necessary for investigative purposes, or University related business.

• Maintains appropriate security and confidentiality of information created and encountered in the performance of their assigned duties.

• Stays informed of all Department regulations, memorandums, policies and procedures.

• Stays abreast of all events that are occurring on campus during their assigned shift, paying particular attention to those events that attract large crowds.

• Advises the on-coming Communications Center Dispatchers and other Department personnel of all service calls and environmental conditions relative to the campus and its community, to facilitate the continuity of the Department’s operations.

• Provides general campus information to the public via telephone inquiries.

• Complies with all rules and regulations of the Federal Communication Commission.

• Any other duties as assigned by the Communications Lead, Assistant Director or Director of TU Security.

• Required Qualifications:

• Knowledge/Skill/Ability

  Equivalent Education/Experience

  • Excellent written, verbal communication and interpersonal skills;